Transforming Water Services Now
Water is one of our most valuable resources. Ireland’s water network has served us reasonably well, but it now faces serious challenges.
Water Services Strategic Plan
The Water Services Strategic Plan is Ireland’s first integrated national plan for the delivery of a transformed water and wastewater network meaning better water quality and safer wastewater treatment.
Leakage Reduction Programme
We are undertaking a national programme of works to reduce leakage and improve our water supply. This programme will see over €500 million invested in the public water network over the next four years.
National Water Resources Plan (NWRP)
The National Water Resources Plan (NWRP) is a plan identifying how to provide a safe, secure and reliable water supply to our customers for the next 25 years, without causing adverse impact on the environment.
Irish Water’s key metrics summary
|Drinking Water Quality||Schemes on EPA remedial action list||121||0|
|No. of customers on boil water notice||23,297||0|
|Lead shared service pipes||30,000 - 40,000||0|
|Individual lead pipes||140,000||50,000|
|Drinking Water Capacity||Headroom capacity in Greater Dublin and Mid-eastern region||2%||> 15%|
|Plants with capacity headroom < 15%||45-49%||30%|
|Infrastructure||Network Leakage||49%||< 38%|
|Wastewater Qualiy||Discharge with no treatment or preliminary
|Discharge with no treatment or preliminary
treatment only from large urban areas
|Agglomerations not meeting requirements on secondary treatment of discharges (EPA 2013 List)||43||0|
|Larger Agglomerations not meeting requirements on more stringent treatment of discharges (EPA 2013 List)||10||0|
|Wastewater Capacity||Plants overloaded > 2,000 PE (EPA 2013 List)||36||0|
|Plants overloaded < 2,000 PE (EPA 2013 List)||120||< 60|
|Customer Service||Call answering - 80% answered in < than 20 seconds||60%||80%|
|Fewer than 5% calls abandoned||20%||5%|
|Safety||Lost time accidents per 100,000 man hours||not available||0.5|