Help

Find support for issues with your water supply and wastewater service.

Search help topics

Check for local works

Check our Supply and Service map to see if there are works happening near you.

All help categories

Water quality

Information about water hardness and what can cause an unusual taste, smell or colour in your water.

Treatment and testing

We test and monitor all public water supplies regularly.

Leaks

Find out how to report a leak and check for leaks at home. See if you qualify for a free leak repair.

Supply

Check and prepare for water outages. Learn how to clear airlocks and turn off your supply.

Wastewater

Learn about the processes involved in how we collect and treat wastewater.

Blockages

Find out how to identify and clear blocked pipes and drains and see who is responsible for them.

Flooding

What to do if you have a flood at home or see one in a public space. How we deal with flood reports.

Meters

Find out how to access and read your water meter safely for your home or business.

Domestic accounts

Vulnerable customers

Register with us if you are critically dependent on water, aged 66 years plus, deaf or hard of hearing, or have mobility issues.

Pipe maintenance responsibility

See who has responsibility for which pipes.

Winterproofing

Follow our tips to winter proof your home this year to avoid any issues with your water supply when the temperature drops.

COVID-19 update

We're working hard to maintain your essential drinking water and wastewater services. Find out how.

Emergency contacts

Report a flood

Call 999/112 for severe floods if there's danger to human life. If you think the flood is caused by a public water main, please report it to us.

Report environmental pollution

Report a public sewer polluting a river or body of water.

Report a sewage issue

Report flooding from a public sewer or open sewage on your property.

Report a blockage

Report a possible blockage in a public water main.

Call 1800 278 278 / International +353 1 707 2828

Lines are open 24 hours, 7 days a week.

Talk to us on social media

Tweet us @IWCare

Follow and tweet @IWCare for water services updates and customer care queries.

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