About Us

As Ireland's national water utility we are responsible for providing water and wastewater services throughout Ireland.

Our company

From coast to coast, our job is to ensure we deliver the highest quality drinking water to your taps every day and ensure that wastewater is properly treated and safely returned to the environment.

Join our team

Irish Water is committed to the continuous development of our employees. We offer a wide and exciting range of challenges in an environment where talented, passionate people are encouraged to live our values of collaboration, safety, customer service, performance and integrity.

Freedom of Information

The Freedom of Information Act 2014 is in place to ensure governmental departments and listed public bodies make the information they hold available to the public.

Model publication scheme

The Model Publication Scheme has been prepared and published in accordance with the requirements of Section 8 of the FOI Act. It facilitates access to records outlining the structure of Irish Water.

Transforming water services

To transform our water services, Irish Water, guided by its parent Ervia, has developed a seven year Business Plan with the overriding objective of delivering a quality service to customers.

Irish Water will ensure that a national and long term approach to the planning and development of our water services is taken, duplication is eliminated and that a systematic approach is applied to the operation and maintenance of the water and wastewater networks. 

Irish Water’s mission

All of our customers should receive a safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in Water Services.

The Story of Water

‘The Story Of Water’ is a documentary that focuses on the critical value of our most precious natural resource and the current state of Ireland’s public water network. Watch the trailer below.

The Story of Water | Trailer


Our water, our future

Water is one of our most valuable resources. By improving water conservation and working together, we can ensure sustainable water services for Ireland now and into the future.

Safe drinking water

We operate within one of the strictest systems of regulation in the world and are continually monitoring your water at every stage of its journey.

Modern wastewater treatment

We are committed to ensuring efficient, modern systems that meet the needs of customers and an environment that is protected from the impacts of wastewater discharges.

Protecting the environment

As a company committed to becoming a truly sustainable business, we aim to continue to provide our customers with the highest standards in ways that enhance the environment we all share.

Economic growth

Our investment work aims to improve drinking water supplies, protect the environment and support the economy.

Irish Water’s key metrics summary

 Metric20152021

Drinking water quality

Schemes on EPA remedial action list 121 0
 

No. of customers on boil water notice

23,297 0
  Lead shared service pipes 30,000 - 40,000 0
  Individual lead pipes 140,000 50,000
Drinking water capacity Headroom capacity in Greater Dublin and Mid-eastern region 2% >15%
  Plants with capacity headroom <15% 45-49% 30%
Infrastructure Network Leakage 49% <38%
Wastewater quality

Discharge with no treatment or preliminary
treatment only

44 0
  Discharge with no treatment or preliminary
treatment only from large urban areas
7 0
 

Agglomerations not meeting requirements on secondary treatment of discharges (EPA 2013 List)

43 0
 

Larger Agglomerations not meeting requirements on more stringent treatment of discharges (EPA 2013 List)

10 0
Wastewater capacity Plants overloaded >2,000 PE (EPA 2013 List) 36 0
  Plants overloaded <2,000 PE (EPA 2013 List) 120 <60
Financial EBITDA €38m €363m
  FFO/Net Debt 0.2% 9.5%
  Gearing 90% 63%
  Interest Cover 0.9 3.0
Customer service Call answering - 80% answered in < than 20 seconds 60% 80%
  Fewer than 5% calls abandoned 20% 5%
Safety Lost time accidents per 100,000 man hours Not available 0.5