About Us
As Ireland's national water utility we are responsible for providing water and wastewater services throughout Ireland.
Our company
From coast to coast, our job is to ensure we deliver the highest quality drinking water to your taps every day and ensure that wastewater is properly treated and safely returned to the environment.
Join our team
Uisce Éireann is committed to the continuous development of our employees. We offer a wide and exciting range of challenges in an environment where talented, passionate people are encouraged to live our values of collaboration, safety, customer service, performance and integrity.
Framework for Future Delivery of Water Services
Welcome to Uisce Éireann’s dedicated website for Local Authority water service staff to update on the next phase in the transformation of the water sector in Ireland.
Freedom of Information
The Freedom of Information Act 2014 is in place to ensure governmental departments and listed public bodies make the information they hold available to the public.
Model publication scheme
The Model Publication Scheme has been prepared and published in accordance with the requirements of Section 8 of the FOI Act. It facilitates access to records outlining the structure of Uisce Éireann.
Transforming water services
To transform our water services, Uisce Éireann, has developed a seven year Business Plan with the overriding objective of delivering a quality service to customers.
Uisce Éireann will ensure that a national and long term approach to the planning and development of our water services is taken, duplication is eliminated and that a systematic approach is applied to the operation and maintenance of the water and wastewater networks.
Uisce Éireann’s mission
All of our customers should receive a safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in Water Services.
The Story of Water
‘The Story Of Water’ is a documentary that focuses on the critical value of our most precious natural resource and the current state of Ireland’s public water network. Watch the trailer below.
The Story of Water | Trailer
Our water, our future
Water is one of our most valuable resources. By improving water conservation and working together, we can ensure sustainable water services for Ireland now and into the future.
Uisce Éireann’s key metrics summary
| Metric | 2015 | 2021 | |
|---|---|---|---|
|
Drinking water quality |
Schemes on EPA remedial action list | 121 | 0 |
|
No. of customers on boil water notice |
23,297 | 0 | |
| Lead shared service pipes | 30,000 - 40,000 | 0 | |
| Individual lead pipes | 140,000 | 50,000 | |
| Drinking water capacity | Headroom capacity in Greater Dublin and Mid-eastern region | 2% | >15% |
| Plants with capacity headroom <15% | 45-49% | 30% | |
| Infrastructure | Network Leakage | 49% | <38% |
| Wastewater quality |
Discharge with no treatment or preliminary |
44 | 0 |
| Discharge with no treatment or preliminary treatment only from large urban areas |
7 | 0 | |
|
Agglomerations not meeting requirements on secondary treatment of discharges (EPA 2013 List) |
43 | 0 | |
|
Larger Agglomerations not meeting requirements on more stringent treatment of discharges (EPA 2013 List) |
10 | 0 | |
| Wastewater capacity | Plants overloaded >2,000 PE (EPA 2013 List) | 36 | 0 |
| Plants overloaded <2,000 PE (EPA 2013 List) | 120 | <60 | |
| Financial | EBITDA | €38m | €363m |
| FFO/Net Debt | 0.2% | 9.5% | |
| Gearing | 90% | 63% | |
| Interest Cover | 0.9 | 3.0 | |
| Customer service | Call answering - 80% answered in < than 20 seconds | 60% | 80% |
| Fewer than 5% calls abandoned | 20% | 5% | |
| Safety | Lost time accidents per 100,000 man hours | Not available | 0.5 |