Irish Water Business Plan

Transforming Water Services Now

Water is one of the most essential substances on earth, critical for human health, the production of food and for industrial activity. The provision of clean drinking water and a reliable wastewater service, in a manner that protects the natural environment, is critical to a country’s economic and social development.

To transform our water services, Irish Water, guided by its parent Ervia, has developed a seven year Business Plan with the overriding objective of delivering a quality service to customers. Irish Water will ensure that a national and long term approach to the planning and development of our water services is taken, duplication is eliminated and that a systematic approach is applied to the operation and maintenance of the water and wastewater networks.

Irish Water’s mission

All of our customers should receive a safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in Water Services.

This document presents Irish Water’s seven-year plan for the period 2015 to 2021. The key objective of this plan is to deliver on the case for reform outlined by Government and to establish a high performing leading national utility. This document sets out the key outcomes which Irish Water, working with our partners, in the Local Authorities will deliver for customers, stakeholders and the Irish economy. The strategy represents the first phase in implementing the vision as defined by the Water Services Strategic Plan (WSSP), which is with the Minister for Environment, Community and Local Government for his approval. This sets out the long-term strategic objectives for water services in Ireland.

Nine key deliverables

Irish Water is committed to nine key deliverables as part of this business plan. Together these deliverables are designed to address the challenges that are set out in the earlier sections of this plan and seek, over the timeframe of this plan, to deliver fit for purpose water services. This would allow Irish Water meet the environmental, economic and social needs of Ireland and position the company to grow and prosper as a 100% Irish company, owned by the people of Ireland and operating in the best interests of Ireland.

  1. Establish the highest health and safety standards
  2. Implement a €5.5 billion capital investment programme
  3. Deliver capital efficiency savings of €500 million
  4. Evolve Irish Water into a high performing utility
  5. Transform the water services operating model
  6. Deliver operating cost savings of €1.1 billion
  7. Achieve best practice customer service
  8. Put Irish Water on a solid commercial footing
  9. Support economic growth in line with economic and spatial planning policy