At least 14 days before the work begins you will receive a booklet that explains our work and what to expect when we install your water meter.

At least 2 days before the installation we will notify you of the date when the water meter will be fitted.

The installation process may restrict access to your driveway and will cause disruption to the public road or footpath outside your home and in your area which may last for a few days. This is unavoidable but we’ll try to keep disruption to a minimum and make sure that you have safe pedestrian access to and from your home while work is being carried out. Protective barriers will be used throughout the installation process for your safety. Typically, works will take place between 7.30am-7.30pm Monday to Friday and 8am-1pm Saturday.

During the actual fitting of the water meter and/or meter box (which may take up to two hours) your water supply will be interrupted from time to time. While your water supply is off please:

  • don’t use the kitchen cold water tap, or any other tap that is fed directly off the mains, as this could cause the sink to overflow if it is left on when supply is restored
  • don’t use household appliances such as washing machines and dishwashers, which rely on a constant supply of water
  • don’t use other devices running on mains water pressure

Please note: You do not need to be at home while your meter box or water meter is being fitted.

Watch our Metering Explained video now

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