Register a vulnerable customer
We understand that some of our customers have different needs when it comes to using our water services and communicating with us. We're here to help.
We have developed a special services register for customers who are registered as vulnerable and a priority services register for those who are registered as critically dependent on water.
Special and priority services
The Special Services Register is for customers who are aged 66, blind or vision impaired, deaf or hard of hearing, have mobility difficulties, an intellectual disability or a mental health difficulty. We will send a text message to customers for unplanned interruptions that may last longer than four hours and for events where water is unfit for human consumption. We will also contact you at least two days in advance of planned disruptions.
The Priority Services Register is for those who have a critical dependency on water as a result of their medical condition. We will contact (phone or text) these customers at least two days in advance of planned disruptions, and for unplanned interruptions that may last longer than four hours.