Fraudulent emails sent to Irish Water customers

We have been made aware that some of our customers are receiving fraudulent / unsolicited phishing emails. Phishing emails are emails that pretend to be legitimate in order to get personal information. Here are some helpful tips on what you should do if you receive one of these emails.

How to identify an official Irish Water page

All pages on are encrypted. You can verify that the page address you are visiting is using https:// and look for the padlock icon in your browser.

The padlock icon will display further information about the connection you are using to view the website and ensure the connection is secure.

Clicking the padlock icon will display information about your connection to the website

How to identify a phishing email

Don’t trust the display name: A common phishing tactic is to use another company's name in the display name of an email, i.e. make it appear as if it came from Irish Water. This fraudulent email, once delivered, appears legitimate because most user inboxes only present the display name. Don’t automatically trust the display name but instead, check the email address that is being used and if it looks suspicious, delete the email immediately.

Look but DO NOT click: Hover your mouse over any links contained in the body of the email. If the link address looks unusual, DO NOT click on it. If you want to login to your online account, type in the website address directly into the address bar instead but DO NOT click on the link from unsolicited emails.

Don’t give out any personal information: Irish Water will never ask you for personal or financial information via email. If an email requests this information it is more than likely a phishing scam.

Examples of phishing emails

Image 1

  • Irish Water will never ask users to 'perform annual maintenance'
  • Irish Water do not make tax refunds
  • There are two spelling mistakes in 'eligib! e' and 'informat! ion'

Image 2

  • The email address is not from Irish Water
  • Irish Water will never ask users to 'perform annual maintenance'

Image 3

  • Irish Water will never ask users to 'download bill attached'

If you need more information or would like to discuss this further, please contact us at 1850 778 778.

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