COVID-19 update

We're working hard to maintain your essential drinking water and wastewater services

A message to our customers

We know that these are challenging times for everyone. Please be assured that we are committed to supporting you as much as we can through this time of uncertainty. Our priority is the safety and well-being of our staff and our customers and we continue to follow HSE and Department of Health advice and guidance while delivering essential drinking water and wastewater services across Ireland.

Our goal is to make sure that water keeps flowing to your taps, toilets can be flushed and, most importantly, to help those who are vulnerable. If you are a business customer and your circumstances have changed, please contact us. Our Customer Care helpline is open and we are happy to help.

Right now, our emergency crews and Local Authority partners are carrying out essential services such as fixing bursts and sewers, and clearing blockages. Activities are taking a little longer than usual and we are grateful for your understanding and support.

We are continuing to monitor this situation very closely and our primary focus is to ensure our services are delivered to you safely and responsibly.

We're here to help

Our 24-hour helpline is open for customers with urgent issues
such as loss of supply or flooding. Call us on *1850 278 278.
If you're a business customer and have a question about your bills or payments,
call us on *1850 778 778, Mon to Fri, 9am - 5:30pm.
*Please note that the rates charged for 1850 numbers may vary across different service providers. Calls from mobiles may be more expensive.

Reopening work premises safely

As COVID-19 restrictions are eased and businesses begin to re-open, there are a number of steps that you can take to help ensure your water and wastewater systems in your business are safe.

Find out more

Reopening work premises safely
Vulnerable Customer Services

Vulnerable Customer Services

Helping those who need it most

If you or any member of your family or friends are vulnerable, you can register yourself or someone else for our Vulnerable Customer Services. You can register online and also sign up to receive text message supply updates. If you would prefer to speak to a member of our Customer Care team, please contact us on *1850 278 278.
*Please note that the rates charged for 1850 numbers may vary across different service providers. Calls from mobiles may be more expensive.

Register online or find out more

Helping to protect public health

We have taken a number of measures to protect public health and help
slow the spread of COVID-19:

  • All main office buildings are closed to employees with the exception of essential operational workers
  • ​Temporary remote working arrangements are in place for Irish Water employees
  • Public reception desks are closed
  • Only essential workers continue to visit our water & wastewater treatment plants
  • All non-essential works have been temporarily halted

Frequently Asked Questions

Our emergency crews and Local Authority partners are carrying out essential services such as fixing bursts and sewers, and clearing blockages. Activities are taking a little longer than usual and we are grateful for your understanding and support. We are continuing to monitor this situation very closely and our primary focus is to ensure our services are delivered to you safely and responsibly. 

Our staff has been classified as providing essential services and our contact centre is currently operating as normal. We continue to follow government guidelines to make sure our staff and our customers stay safe and all our contact centre staff are working remotely from home.
Please see our Contact Us section for details.

Following the most recent government advice, we have stopped all non-essential home appointments and internal investigations. If you had a planned appointment that cannot take place, we will contact you to notify you of the change. The safety of our customers and staff continues to be a high priority. If we do need to enter your premises, we’ll follow guidelines on social distancing and work with you to ensure all works are carried out safely. If you or someone in your home has symptoms of Coronavirus or are self isolating, please let our teams know.
For more information and advice, please visit the HSE website.

We understand the impact that Covid-19 has had and continues to have on many businesses, and we recently deferred the introduction of new business charges to reduce this impact. We continue to bill for water services as many businesses continue to trade and our staff, in conjunction with our Local Authority partners, are ensuring the continuation of vital water and wastewater services nationally during the crisis.

We continue to work closely with businesses experiencing difficulties, including those arising from exceptional circumstances such as COVID-19. If you're a business customer and have a question about your bills or payments, please contact us on *1850 778 778, Monday to Friday, 9am - 5:30pm. 

For more support on water conservation, how to become a water steward or general account information, please visit our dedicated business section.

*Please note that the rates charged for 1850 numbers may vary across different service providers. Calls from mobiles may be more expensive.

Help protect your supply and the environment

Business Customers

Please turn off all non-essential water services such as automatic flushing of urinals

Find out more

Think Before You Flush

Protect our environment and never flush wipes down the toilet, always put them in the bin

Find out more

Water Conservation

While handwashing remains a priority, small changes can have a big impact on supplies

Find out more

Check the supply in your area

Use our Water Supply Updates map to find information on essential works taking place in your local area.

Water supply updates

Check the supply in your area

Stay up to date with the latest government health advice

Visit the HSE website

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