Coronavirus (COVID-19) Customer Support
Below you will find some helpful information regarding your water supply during the Coronavirus outbreak.
Irish Water’s aim is to ensure the safety and well-being of staff and to secure the consistent quality and supply of drinking water and to maintain wastewater services on the public network.
As advised by the HSE
Washing hands regularly and correctly is the single most effective way of stopping the spread of COVID-19. This is leading to an increased demand on our water supplies and along with our Local Authority partners we are working hard to find and fix leaks on the network and will continue to respond to issues as soon as possible. There are a number of ways in which you can help us in maintaining vital water and wastewater services.
Think Before You Flush
During this time, there may be an increased usage of antiseptic wipes. Flushing wet wipes (even those that claim to be flushable) is one of the leading causes of blocked pipes in Ireland. Wipes do not disintegrate when flushed and are often found on our beaches, entangled in seaweed. Always put them in the bin and never down the toilet.
Businesses, colleges and schools that are closing for an extended period
We are asking all businesses, schools and colleges that are due to close for an extended period to take all necessary steps to reduce water usage during this period of high demand on water supplies. This includes turning off all non-essential water services such as automatic flushing of urinals.
While handwashing remains a priority, simple water conservation efforts can have a significant impact on reducing demand on the supply. Turning off the tap while brushing your teeth and shaving can save up to 6 litres of water per minute. Keeping a jug of water in the fridge instead of running the cold tap can save 10 litres of water per day.
Experiencing an issue with your water supply?
If you experience an issue with your water supply, please contact us so that we can work to rectify the issue as soon as possible. We may already be aware of the issue so please check our Water Supply Updates section first for details of outages in your area.
Report a Leak
If you see a leak on public property e.g. footpaths, roads, communal open spaces, please let us know using our online Report a Leak form or by calling us on 1850 278 278 or 01 707 2828.
Check for leaks in your home
There are a number of ways to check if you have an internal plumbing issue in your home. These are especially useful if your water meter is indicating a leak at your property. Alternatively, if you have completed these checks in your home and think you have a leak, please contact your local plumber. If you have mobility concerns or are unable to carry out these checks in your home, please call us on 1850 278 278.
Find information about Coronavirus and how you can protect yourself and others
If your query is urgent please call our Customer Care helpline on 1850 278 278