Under the Water Services Acts, homeowners are responsible for the maintenance and repair of all pipework in their home and on their property. Irish Water is responsible for the maintenance and operation of the water mains network.
This means that when a leak occurs in your home or within the property boundary, you are responsible for arranging the repair. The diagram below shows the typical water supply and pipe responsibility for a property.
Our contractor tries to respond within 10 working days. They will then arrange a suitable time to carry out the free leak investigation.
Please note that the contractor may not be able to schedule your free leak investigation immediately after you make contact. This is due to the fact that they are limited in the amount of areas they can cover at any one time.
Where a leak is confirmed on the external supply pipe for your property, we will offer a free leak repair, subject to terms and conditions of the First Fix Free scheme. Once the homeowner signs and returns the acceptance form to us, our contractor will contact you to arrange a suitable date and time to repair the water leak at your property.
Important: The water supply to your property will be shut off for the duration of the leak repair works.
If you are critically dependent on water, please advise our contractor during the free leak investigation or call us on 1850 278 278.