Under the Water Services Acts, homeowners are responsible for the maintenance and repair of all pipework in their home and on their property. Irish Water is responsible for the maintenance and operation of the water mains network.

This means that when a leak occurs in your home or within the property boundary, you are responsible for arranging the repair. The diagram below shows the typical water supply and pipe responsibility for a property.

The inside stop valve is used to turn off the water supply to your home. It is usually located under the kitchen sink. Ensure you can access and use the inside stop valve easily.

Our contractor tries to respond within 10 working days. They will then arrange a suitable time to carry out the free leak investigation.

Please note that the contractor may not be able to schedule your free leak investigation immediately after you make contact. This is due to the fact that they are limited in the amount of areas they can cover at any one time.

A free leak investigation is offered to help you to determine if there is a leak on your property's external supply pipe.

  • You (or a nominated adult) will need to be present at the property to give our contractor access to the inside stop valve in your home. We advise tenants (account holders) to notify the property owner before a leak investigation survey takes place.
  • A leak investigation survey can take up to 1.5 hours to complete.
  • Contractors may need to access sinks, toilets, taps and water-consuming appliances (dishwashers, washing machines etc) in the property.
  • If there is a suspected leak, the contractor will use 'sounding techniques' to locate any leaks on the external supply pipe.
  • If the leak investigation indicates a plumbing issue within the home, we will recommend that you contact a plumber to arrange a repair of the leak.
  • Please read our 'Stay Safe Guide' which outlines safety measures that you can take when dealing with callers to your home.

Where a leak is confirmed on the external supply pipe for your property, we will offer a free leak repair, subject to terms and conditions of the First Fix Free scheme. Once the homeowner signs and returns the acceptance form to us, our contractor will contact you to arrange a suitable date and time to repair the water leak at your property.

  • You (or a nominated adult) will need to be present at the property to give our contractor access to the inside stop valve in your home.
  • Leak repair works typically take up to 4 hours to complete.
  • The leak repair works will require some excavations/digging works at your property and may cause restricted access to your driveway and the road or footpath outside your property. You will have safe pedestrian access to and from your home and protective barriers will be used for the duration of the works.
  • Following the repair works, one of our engineers will visit your property to inspect the quality of the repair works.
  • Please read our 'Stay Safe Guide' which outlines safety measures that you can take when dealing with callers to your home.

Important: The water supply to your property will be shut off for the duration of the leak repair works.

If you are critically dependent on water, please advise our contractor during the free leak investigation or call us on 1850 278 278.

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