First Fix Free leak repairs

The First Fix Free scheme aims to help reduce the amount of water wasted through leaks on customers' properties.

If we have contacted you about a suspected leak on your external water supply pipe you may qualify for the First Fix Free scheme.

The First Fix Free scheme offers:

  • A free investigation if your water meter has indicated a possible leak on your external supply pipe.
  • A free repair of the leak if the water leak is identified on the external supply pipe. This is subject to the terms and conditions of the scheme.

Irish Water estimates that over 156 million litres of water per day have been saved as a result of this scheme to the end of Q1 2020. (First Fix Leak Repair Scheme For Domestic Water Customers Quarterly Report - Q1, 2020)

Who is eligible for the First Fix Free scheme?

You are eligible for the First Fix Free scheme if you are a domestic or mixed use customer* with a confirmed leak on your external supply pipe.

* must be deemed by Irish Water to predominantly use water for domestic purposes

On 19th April the CRU approved the following changes, thereby expanding eligibility, to the First Fix Scheme:

  • Unmetered domestic customers can now avail of the scheme
  • Mixed use customers with predominant domestic water can now avail of the scheme
  • Customers no longer need to be registered with Irish Water to avail of the scheme
  • Customers with no Internal Stop Valve can now avail of the scheme
  • Customers with a shared service connection can now avail of the scheme

For full details please see the CRU’s decision here.

The diagram shows where the external water supply pipe is located on customer properties

First Fix Free scheme process

Irish Water contacts customer

Irish Water will contact you by post if your water meter indicates a possible leak on your property.

Customer completes home-check

We will ask you to complete four simple checks around your home. These help rule out internal plumbing issues as the cause of the potential leak.

Customer requests free investigation

If you don't find any internal plumbing issues, call 1800 278 278 to request a free leak investigation or fill out our online form.

Irish Water contractor calls customer

Our contractor will call you to schedule a leak investigation appointment at a suitable time. You may wish to read our Stay Safe Guide which offers safety measures you can take when dealing with callers to your home.

Contractor investigates leak

Our contractor will carry out the investigation to determine if there is a leak on the external supply pipe.

Customer receives fix scheme and form

If the contractor confirms a leak on the external supply pipe, you will receive a First Fix Free scheme leak repair offer and Acceptance Form.

(The property owner must sign this consent form in order for the leak to be repaired. The acceptance form is subject to terms and conditions of the scheme).

Appointment scheduled

Once we have received the signed Acceptance Form from the property owner, our contractor will arrange a suitable time to repair the leak at the property.

Register online for the First Fix Free scheme

Check and repair water leaks in your home

There are four simple checks you can do to see if you have any internal plumbing issues in your home.

If you find a water leak inside your home, and not on the external supply pipe, you will need to arrange your own repair. As with any home maintenance you are responsible for the pipes on your property and inside your home. Irish Water is responsible for all pipes on the public side.

Water supply layout

See the image below for a typical water supply layout in a home with a water meter.

A = public water main

B = water meter and outside stop valve

C = external supply pipe

D = internal supply pipe

E = inside stop valve

F = over flow pipe

What our customers are saying about First Fix Free

“Excellent, speedy service. Exceeded the call of duty. Crew fixing my leak outside the front door were mannerly, efficient and thorough. Irish public service has grown up.“

Eoin, Dublin

“Extremely helpful & friendly. Very happy with the experience and outcome.“

Rachel, Kildare

“All the staff were courteous and professional. The work was completed with minimum disruption to the garden paving. It was checked in the days following completion for any leaks. A thoroughly professional job.“

Jim, Limerick

4 steps to check for internal plumbing issues in your home