Check caller ID

Stay safe and follow these steps when people call to your home or business.

Irish Water staff and any contractors working on Irish Water’s behalf are trained to always identify who they are and who they are representing. They will always carry an identity card and you should ask to see this before allowing anyone to enter your home or business.

If you are unsure or suspicious, please refuse access and call us on 1800 278 278 to verify their identity.

How to recognise an Irish Water contractor

The front of the Irish Water I.D. card will be Irish Water branded and contain the contractor company details and will contain a picture, name, card number and identity card expiry date

The reverse of the card will have the Freephone Irish Water call centre number, an address to return the card if found

Our contractors will display their company logo along with the Irish Water logo on their vehicles and signage

If you are not sure, please call 1800 278 278 to verify the I.D of any of our contractors

Irish Water staff and contractors are trained to always identify who they are and who they are representing

They will always present their I.D.

Irish Water field staff will NEVER request money from a householder.

Irish Water field staff will NEVER ask for your PPS number or bank details

Tips to stay safe when people call to your home or business

Always look through a window or door viewer before opening the door

Only open your door after connecting a door chain lock or placing your foot behind the door

Switch on outside lights when it is dark

Request and examine identity cards

Always think ‘safety’ – do not leave strangers alone on your doorstep while you go into another room. Always close the door if you need to do this. Do not leave strangers alone on your premises

Take precautions – if you are unsure or suspicious, please refuse access