First Fix Free
The First Fix Free scheme aims to help reduce the amount of water wasted through leaks on customers' properties. Irish Water estimates* that over 154 million litres of water per day have been saved as a result of this scheme to the end of Q4 2019.
If we have contacted you about a suspected leak on your external water supply pipe you may qualify for the scheme. The First Fix Free scheme offers:
- A free investigation if your water meter has indicated a possible leak on your external supply pipe.
- A free repair of the leak if the water leak is identified on the external supply pipe. This is subject to the terms and conditions of the scheme which you can read below.
*First Fix Leak Repair Scheme For Domestic Water Customers Quarterly Report - Q4, 2019.
Who is eligible for the First Fix Free scheme?
You are eligible for the First Fix Free scheme if you are a domestic customer with:
- A confirmed leak on your external supply pipe
- A water meter installed on your property
- Are registered with Irish Water
- Have a working and accessible inside stop valve
First Fix Free scheme process
Irish Water contacts customer
Irish Water will contact you by post if your water meter indicates a possible leak on your property.
Customer completes home-check
We will ask you to complete four simple checks around your home. These help rule out internal plumbing issues as the cause of the potential leak.
Customer receives fix scheme and form
If the contractor confirms a leak on the external supply pipe, you will receive a First Fix Free scheme leak repair offer and Acceptance Form.
(The property owner must sign this consent form in order for the leak to be repaired. The acceptance form is subject to terms and conditions of the scheme).
Once we have received the signed Acceptance Form from the property owner, our contractor will arrange a suitable time to repair the leak at the property.
Checking and repairing water leaks in your home
There are four simple checks you can do to see if you have any internal plumbing issues in your home.
If you find a water leak inside your home, and not on the external supply pipe, you will need to arrange your own repair. As with any home maintenance you are responsible for the pipes on your property and inside your home. Irish Water is responsible for all pipes on the public side.
Typical water supply layout for a home with a water meter
A = public water main
B = water meter and outside stop valve
C = external supply pipe
D = internal supply pipe
E = inside stop valve
F = over flow pipe