First Fix Free
The First Fix Free scheme aims to help reduce the amount of water wasted through leaks on customers' properties. The scheme has saved over 89 million litres of water every day (enough for the daily supply of the City and County of Galway) from the repair of almost 63,000 leaks.
If we have contacted you about a suspected leak on your external water supply pipe you may qualify for the scheme. It offers:
- A free investigation if your water meter has indicated a possible leak on your external supply pipe.
- A free* repair of the leak if one is identified on the external supply pipe.
The diagram shows where the external water supply pipe is located on customer properties.
*Subject to terms and conditions of the scheme.
Who is eligible for the First Fix Free scheme?
You are eligible for the First Fix Free scheme if you are a domestic customer with:
- A confirmed leak on your external supply pipe
- A water meter installed on your property
- Are registered with Irish Water
- Have a working and accessible inside stop valve
First Fix Free Process
Irish Water will contact you by post if your water meter indicates a possible leak on your property.
We will ask you to complete four simple checks around your home. These help rule out internal plumbing issues as the cause of the potential leak.
If you don't find any internal plumbing issues LoCall 1850 278 278 to request a free leak investigation or fill out our online registration form. You will need to be registered with Irish Water and have an accessible inside stop valve in your home.
Our contractor will call you to schedule a leak investigation appointment at a suitable time. You may wish to read our ‘Stay Safe Guide’ which offers safety measures you can take when dealing with callers to your home.
Our contractor will carry out the investigation to determine if there is a leak on the external supply pipe.
If the contractor confirms a leak on the external supply pipe, you will receive a First Fix Free scheme leak repair offer and acceptance form*. The property owner must sign this consent form in order for the leak to be repaired.
Checking and repairing water leaks in your home
There are four simple checks you can do to see if you have any internal plumbing issues in your home.
If you find a water leak inside your home, and not on the external supply pipe, you will need to arrange your own repair. As with any home maintenance you are responsible for the pipes on your property and inside your home. Irish Water is responsible for all pipes on the public side.
Typical water supply layout for a home with a water meter
A = public water main
B = water meter and outside stop valve
C = external supply pipe
D = internal supply pipe
E = inside stop valve
F = over flow pipe
What our customers are saying about First Fix Free:
Complete our four simple checks to see if you may have an internal plumbing issue in your home.
First Fix Free leak repair scheme quarterly reports
- Quarter 3 Report 2015
- Quarter 4 Report 2015
- Quarter 1 Report 2016
- Quarter 2 Report 2016
- Quarter 3 Report 2016
- Quarter 4 Report 2016
- Quarter 1 Report 2017
- Quarter 2 Report 2017
- Quarter 3 Report 2017
- Quarter 4 Report 2017
First Fix Free leak repair scheme policy document