If we have contacted you about a suspected leak on your external water supply pipe you may qualify for the scheme. The First Fix Free scheme offers:

  • A free investigation if your water meter has indicated a possible leak on your external supply pipe.
  • A free repair of the leak if the water leak is identified on the external supply pipe. This is subject to the terms and conditions of the scheme which you can read below.

*First Fix Leak Repair Scheme For Domestic Water Customers Quarterly Report - Q2, 2019.

First Fix Terms and Conditions

Who is eligible for the First Fix Free scheme?

You are eligible for the First Fix Free scheme if you are a domestic customer with:

  • A confirmed leak on your external supply pipe
  • A water meter installed on your property
  • Are registered with Irish Water
  • Have a working and accessible inside stop valve

Register for the First Fix Free scheme

A diagram showing the external water supply pipe location on customer properties
The diagram shows where the external water supply pipe is located on customer properties

First Fix Free scheme process

Irish Water contacts customer

Irish Water will contact you by post if your water meter indicates a possible leak on your property.

Customer completes home-check

We will ask you to complete four simple checks around your home. These help rule out internal plumbing issues as the cause of the potential leak.

Customer requests free investigation

If you don't find any internal plumbing issues, call
1850 278 278 to request a free leak investigation or
fill out our online form.

(You will need to be registered with Irish Water and have an accessible inside stop valve inside your home.)

Irish Water contractor calls customer

Our contractor will call you to schedule a leak investigation appointment at a suitable time. You may wish to read our Stay Safe Guide which offers safety measures you can take when dealing with callers to your home.

Contractor investigates leak

Our contractor will carry out the investigation to determine if there is a leak on the external supply pipe.

Customer receives fix scheme and form

If the contractor confirms a leak on the external supply pipe, you will receive a First Fix Free scheme leak repair offer and Acceptance Form.

(The property owner must sign this consent form in order for the leak to be repaired. The acceptance form is subject to terms and conditions of the scheme).

Appointment scheduled

Once we have received the signed Acceptance Form from the property owner, our contractor will arrange a suitable time to repair the leak at the property.

Register online for the First Fix Free scheme

Register now



Checking and repairing water leaks in your home

There are four simple checks you can do to see if you have any internal plumbing issues in your home.

If you find a water leak inside your home, and not on the external supply pipe, you will need to arrange your own repair. As with any home maintenance you are responsible for the pipes on your property and inside your home. Irish Water is responsible for all pipes on the public side.

Typical water supply layout for a home with a water meter

A = public water main

B = water meter and outside stop valve

C = external supply pipe

D = internal supply pipe

E = inside stop valve

F = over flow pipe

What our customers are saying about First Fix Free:

Your privacy settings

In order to allow the use of multimedia content on this website you must accept the use of miscellaneous cookies.

Excellent, speedy service. Exceeded the call of duty. Crew fixing my leak outside the front door were mannerly, efficient and thorough. Irish public service has grown up.

Eoin, Dublin

Extremely helpful & friendly. Very happy with the experience and outcome.

Rachel, Kildare

All the staff were courteous and professional. The work was completed with minimum disruption to the garden paving. It was checked in the days following completion for any leaks. A thoroughly professional job.

Jim, Limerick

Complete our four simple checks to see if you have any internal plumbing issues in your home

Check For Leaks in Your Home

Back to the top