Make a business complaint
If you are unhappy with any part of our service please let us know. We will do everything we can to resolve the matter as efficiently and as fairly as possible. Please note: We accept complaints from a recognised agency or third party, who are confirmed as acting on your behalf.
For household billing and general complaints, email customerservice@water.ie. Be sure to provide full details of the complaint and severity level to allow us to effectively respond.
For operational and metering complaints, email operations@water.ie. Be sure to provide full details of the complaint and severity level to allow us to effectively respond.