Water Charge Refunds

If you have a question in relation to paperwork already sent to us, we are working through this backlog and will be in touch once we process the request. If you have a query on the cheque amount received you can log into your online account to check.

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What you need to do

IMPORTANT: IF YOU HAVE NOT RECEIVED YOUR CHEQUE, PLEASE CONTACT US URGENTLY.

If your address or other details have changed and you have not already told us please contact us urgently to update your account. Contact us on Callsave 1850 448 448 or +353 1 707 2824, Monday to Friday 9am to 2pm. Please have your WPRN and Account Number to hand, alternatively a number of security questions will be asked to protect customers’ accounts.

Register for an online account

It is still a good idea to register for an online account with us. It means we can contact you in the future about any outages or issues in your area.

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How will you receive your refund

Over 95% of refunds have already been issued. The remainder will be paid over the coming weeks. We will send a cheque to the Irish Water account holder at their registered address. The cheque will be attached to a letter.

Why cheques are being used

We want to refund our customers efficiently and securely within the timeframe given. Cheques are the most effective method available to do this while also ensuring we refund to the correct person.

About your cheque

As the refund cheques are crossed ‘account payee only’, these are required to be lodged directly to the named bank account. Once cleared, the account holder will have access to the funds.  The means by which cheques can be lodged to account may well vary between one bank and another.

Information for tenants

All refunds are made payable to the account holder. If you were a tenant and paid your water charges to your landlord or under your landlords name, the cheque will be issued to your landlord as the account holder. You need to contact your landlord directly regarding the Irish Water refund.

For questions or to update your details

contact us on Callsave 1850 448 448 or +353 1 707 2824, Monday to Friday 9am to 2pm.

All customers will be fully refunded the amount they paid.

  • Unmetered households with more than one occupant who paid all five bills could receive a refund of up to €325.
  • Unmetered households with a single occupant who paid all five bills could receive a refund of up to €200.
  • Metered households, including those who availed of allowances for children may be due less.

Visit our Questions & Answers page to read more useful information about the refund process.

Over 95% of Domestic Water Charges have now been refunded. Cheques have been issued to account holders for the full amount paid. If you have not received your cheque please call us urgently on 1850 448 448.

Visit our Questions & Answers page to read more useful information about the refund process.

Where the account holder is deceased, we will issue the refund cheque to the appropriate person entitled to receive the refund on behalf of the deceased customer. Please print and complete the Refund Form and return it to Irish Water, PO Box 860, South City Delivery Office Cork City. For security reasons we cannot accept photocopied or scanned forms. For more information, contact us on 1850 448 448.

Visit our Questions & Answers page to read more useful information about the refund process.

Irish Water will never contact you looking for bank account details. If you receive such a call or email please let us know on 1850 448 448.

For helpful tips on what to do if you receive a phishing or fraudulent email, please visit our support section.

If your address or other details have changed since you paid your Irish Water bills, please contact us urgently to update your account. Callsave 1850 448 448 or +353 1 707 2824, Monday to Friday 9am to 2pm.

If your cheque has been issued to a different address, there may be some delay while the original cheque is cancelled and reissued.

Visit our Questions & Answers page to read more useful information about the refund process.

All refunds are made payable to the account holder. If you were a tenant and paid your water charges to your landlord or under your landlords name, the cheque will be issued to your landlord as the account holder. You need to contact your landlord directly regarding the Irish Water refund.

Visit our Questions & Answers page to read more useful information about the refund process.

What happens now?

The refunding of domestic water charges does not change our core mission at Irish Water. As Ireland's national water utility we continue to be responsible for providing water and wastewater services throughout Ireland.

Transforming your water network

Irish Water is continuing to improve water and wastewater services right across the country. Explore our water and wastewater projects to find out what improvements we are making in your area.

View all of our projects

Our 7 Year Business Plan

To transform our water services, Irish Water, guided by our parent company Ervia, has developed a seven year Business Plan. Its overriding objective is to deliver a quality service to our customers.

View our Business Plan

Leakage Reduction Programme

Every day 1.7 billion litres of water is distributed through an underground network of over 63,000km of pipes. However, almost half of this clean water is lost through leaks. In order to reduce this leakage our programme of works will invest over €500 million to upgrade the public water mains network over the next four years.

View our Leakage Reduction Programme

For questions or to update your details

contact us on Callsave 1850 448 448 or +353 1 707 2824, Monday to Friday 9am to 2pm.

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