Meter Replacement FAQ's
Irish Water intends to replace old meters installed by the Local Authorities with new meters that have AMR (Automatic Meter Reading) technology. This project proposes to carry out meter replacements in Galway County and City, Roscommon and Sligo with a national roll out in the longer term. The new meters will integrate readings with the Irish Water billing software providing detailed reporting and analytical functionality. This in turn will allow for more accurate and timely billing for customers.
Irish Water intends to replace those meters that have come to the end of their natural lifespan with new meters that have AMR (Automatic Meter Reading) technology. AMR meters are fitted with transmitters that can send water meter readings to Irish Water vehicles as they “drive by” each property. The new meters will integrate readings with the Irish Water billing software providing detailed reporting and analytical functionality. This in turn will allow for more accurate and timely billing for customers.
An AMR (Automatic Meter Reading) meter is fitted with a transmission device that can send meter data back to a central collection point wirelessly via a handheld device. Irish Water staff can use this hand held device from inside their vehicles. This eliminates the need for Irish Water employees entering private property to take meter readings.
Irish Water normally reads all business meters. This is important for leak detection, consumption trends and also to ensure more frequent and therefore more accurate billing for the customer (less estimated bills). Irish Water will send out notifications to you before meter replacement works commence. If you have any issues regarding access, location of meter or its boundary box, please contact Irish Water customer service on 1850 278 278. Please note that the rates charged for 1850 numbers may vary across different service providers. Calls from mobiles may be more expensive. A representative of Irish Water will call to you before the meter is replaced and will explain what needs to be done. Your cooperation is much appreciated.
If you run a business then you should have a business account with Irish Water. Please contact Irish Water on 1850 278 278. Historically, this account would have been with your Local Authority or its agent. Representatives of Irish Water will be carrying out a pre-works survey and will call to your premises where they will ask you some basic questions about your premises, your Eircode and to confirm the business owner. Your cooperation would be very much appreciated.
The contractor working on behalf of Irish Water who will be replacing your meter will call to you and let you know that they are caring out meter replacement works. They will need to turn the water off for about 20 minutes during this process. When the replacement has been completed they will again call in and let you know that the water is back on again. This will give you an opportunity to turn off any machinery requiring a water feed.
The meter replacement should take just 20 minutes and your water supply will be interrupted during this period of time. If the boundary box also needs to be replaced the works may take up to 4 hours but you will still only be without water for about 30 minutes. The contractor working on behalf of Irish Water will let you when they are turning off and then turning back on the water.
The contractor will have a ID which will show that they are working on the Irish Water meter replacement project. They will also have a letter for you from Irish Water telling you about the meter replacement in your business. If you have any concerns about the person calling to your door you can call Irish Water on 1800 278 278 (24 hours a day, 7 days a week) to check their identity.
You will be notified that meter replacement will be carried out in your area well in advance of the meter replacement. Additionally, 14 days in advance of the meter replacement and again within 2 days of the works commencing in your area. On the day of the meter replacement the contractor will call in to you and let you know when the water is being turned off and when it is turned on again. This should give you time to organise your day. If you have any concerns on the day have a chat with the contractor and he may be able to delay the meter replacement to suit you.
Ideally the business owner should be there to allow Irish Water entry to the premises to check the water. If you are not available or you have problems with specific dates and times, please contact us on 1850 778 778 or +353 1 707 2827 (9am-5.30pm, Mon-Fri). Please note that the rates charged for 1850 numbers may vary across different service providers. Calls from mobiles may be more expensive. Or e-mail us at firstname.lastname@example.org and we can make alternative arrangements.