Ways to pay

You can pay your business water services bill in a number of ways.

Pay online

To use our online Pay Now service you will need:

  • A valid Debit or Credit Card
  • Your 10 digit Irish Water account number
  • Your Water Point Reference Number (WPRN)

Direct Debit

You can sign up for SEPA Direct Debit online. You will need your:

  • International Bank Account Number (IBAN)
  • Bank Identifier Code (BIC) 
  • A bank account able to accept Direct Debit requests

Call us on 0818 778 778 or +353 1 707 2827 to set up a Direct Debit by phone.

Non-Republic of Ireland bank accounts
Download and complete the Direct Debit Mandate. Then return to the address provided on the form.

By phone

Pay your bill using a Debit or Credit Card over the phone. Call 0818 778 778 or +353 1 707 2827 and use the 24hr automated service or speak to an Irish Water representative 9am–5.30pm, Mon–Fri.

Online

A My Water account lets you view and pay your bills online. You can also sign up for paperless billing and Direct Debit. Sign in or register for an account.

Other methods

Cash

Pay by cash at any retail outlet where you see the Payzone or PostPoint sign, or at any Post Office. Bring your bill which includes a payment slip at the bottom.

Online banking

Pay through your bank’s online payment option. Reference your Irish Water account number. Irish Water account details: IBAN: IE29 AIBK 9333 8464 3085 94 / BIC: AIBKIE2D

Mybills.ie

Pay through An Post’s online service at www.mybills.ie using your debit card. Reference your Irish Water account number.

Cheque

Send a cheque made payable to ‘Irish Water’, to Irish Water, PO Box 448, South City Delivery Office, Cork. Include the payment slip at the bottom of your bill. Do not send cash.

Your account number

Use your 10 digit Irish Water account number as your reference when making a payment. If you have more than one account, please reference the relevant account number.

Receipts

Irish Water will not issue receipts for each individual payment. All of your payments will be reflected on your next Irish Water bill.

Customers with payment difficulties

We are committed to working with customers who are experiencing difficulties in paying their water bills. Please contact us to discuss options that may be available to you.

Disconnections

We are committed to working with customers to ensure that a business account holder’s water supply is disconnected only as a measure of last resort; when all other methods of arrears repayment have been exhausted. We will only do so in the following instances

  • Failure to pay a bill relating to the supply of water/wastewater services,
  • Upon request of the account holder,
  • No registered occupant at the property has been established after attempts to determine occupancy /ownership,
  • Where the customer has entered into a payment plan and that customer fails to honour that plan.

For the avoidance of doubt a premise shall not be disconnected where this would involve another customer being disconnected.  As a minimum, Irish Water will issue at least one direct notice in writing at least 5 working days in advance of carrying out a disconnection.  No disconnections will be carried out on a Friday, Saturday, Sunday, eve of a Public Holiday or a Public Holiday.

Settlement of arrears and reconnection

Where an account holder has had supply disconnected due to outstanding debt and subsequently reached a settlement with us through a payment plan or payment in full, the account holder shall be entitled to have normal supply restored. We are committed to ensuring the restoration of supply within two working days, subject to operational capacity.

More details on disconnections and other customer commitments can be found in the CRU handbook