Works on Castlerea public water supply following mechanical issues overnight

22 September 2023

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann is working to maintain normal water supply to homes and businesses served by the Castlerea Public Water Supply Scheme following mechanical issues at the Longford Springs Water Treatment Plant overnight. As a result, water production at the treatment plant is significantly impacted leading to reservoirs running low across the scheme.

Repair crews are at the treatment plant to restore normal water supply as quickly as possible to avoid outages to customers. 

In the meantime, customers in Ballintober, Trien, Kilmurray, Castleplunkett and surrounding areas may experience reduced water pressure and/or water outages today. 

Ger Greally, Operations Lead for Uisce Éireann, said: "We understand the inconvenience this issue is causing and are working to restore normal water supply as quickly as possible. It is expected that normal production will be restored later today, Friday 22 September, after which it will take time for the network to refill and normal supply to return to all customers."

“We are also asking the public to do what they can to conserve water during this time by turning off taps and checking for leaks in outside taps or unoccupied premises. If anyone notices a leak in the public network they should report it to Uisce Éireann via the Uisce Éireann website or by calling 1800 278 278.”

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann understands the inconvenience when an outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.