Works underway to restore water supply for customers supplied by Lettermacaward Water Treatment Plant

22 December 2022

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann is working with our Contractor and Donegal County Council to restore water as quickly as possible to impacted customers following a process fault at Lettermacaward Water Treatment Plant. Whilst every effort is being made to maintain supply, customers may experience temporary intermittent low pressure and/or water outages in Lettermacaward, Portnoo, Rossbeg, Cleangort, Doochary, Meenacross, Dooey, Maghery, Falmore areas, and Inishfree Island.   

Dedicated water service crews have mobilised and repairs are underway and are expected to be completed early tomorrow afternoon, Friday, 23 December. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.

Seamus O’Brien, Uisce Éireann, commented: “The repairs are being conducted as quickly and efficiently as possible at Lettermacaward Water Treatment Plant to minimise disruption to the area and restore water for all customers. We understand the inconvenience an outage can have on customers, and we appreciate your patience as we work to return normal water supply as quickly as possible.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann understands the inconvenience when an outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of the Uisce Éireann website.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.