Works underway to restore water supply to customers supplied by Lough Mourne Public Water Supply Scheme
23 January 2024
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Homes and businesses across Donegal urged to conserve water
Uisce Éireann is working to restore normal water supply to a number of customers on the Lough Mourne Public Water Supply Scheme following a burst to a trunk water main yesterday.
Repairs to the burst trunk water main have been successfully completed, however customers may continue to experience outages and low pressure as the water supply resumes. In particular customers in Ballybofey, Stranorlar, Glenfin, Convoy, Drumkeen and surrounding areas may be impacted.
Following the repair to the water main, it may take some time for normal supply to fully restore to all areas, especially for those on higher ground or at the end of the network. Anyone who experiences further issues with discolouration are asked to run the cold water tap in the kitchen for a few minutes. Doing this usually clears any unusual colour. Further information on discoloured water is available on our Discoloured Water page.
Paul Kilcoyne, Water Operations Lead with Uisce Éireann thanked customers for their patience as crews completed the works to restore normal water supply as quickly and safely as possible.
Paul also appealed to homes and businesses across the county to conserve water as Uisce Éireann recharges a number of supplies that experienced outages as a result of Storm Isha and Storm Jocelyn.
“When water supplies return, we appeal to customers to help conserve water by not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible. This will help ensure a normal water supply returns to all customers as quicky as possible.”
Further information on water conservation is available on our Conservation section.
Uisce Éireann continues to provide detailed, real-time, and local information about Water Service and Supply Issues on our website. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X at @IWCare. Business customers can sign up to Uisce Éireann’s text alert system to receive updates on supply interruptions over four hours in duration at www.water.ie/business-updates.
Vulnerable customers who have registered with Uisce Éireann receive direct communications for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer.
Previous Updates
Uisce Éireann is working to restore water supply to customers supplied by Lough Mourne Public Water Supply Scheme following a burst to a trunk water main.
The burst is causing outages and low pressure for customers in the following areas including: Ballybofey, Stranorlar, Glenfin, Convoy, Drumkeen and surrounding areas. Customers on higher ground at Raphoe and Ballindrait / Argery may also be affected.
Dedicated water service crews have mobilised to undertake repairs as efficiently and as quickly as possible. Repairs are expected to be completed by midnight tonight. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.
Speaking about the burst Paul Kilcoyne, Uisce Éireann said: “The repairs to the trunk water main are being conducted as quickly as possible to minimise disruption to the local community and restore water for all customers.
“We understand the inconvenience bursts can have on customers and we appreciate their patience as we work to repair the burst and return normal water supply.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann continues to provide detailed, real-time and local information about water service and supply issues on www.water.ie. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare. Business customers can sign up to the text alert system to receive real-time updates at www.water.ie/business-updates. Signing up is easy and only takes a few seconds.