Works on-going to restore water supply for customers in Crosstera and surrounding areas in County Cork

09 November 2023

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

The issue was caused by a lightning strike at Crosstera Water Treatment Plant causing a shutdown

Uisce Éireann is working to restore water supply to approximately 30 customers in Crosstera and surrounding areas following a lightning strike at Crosstera Water Treatment Plant causing a shutdown this afternoon.  

Dedicated water services crews are progressing with repairs and are making every effort to restore normal water supply as quickly as possible. Repair works are scheduled to be completed by Friday afternoon, 10 November. 

Following repairs, it will take a number of hours for full water supply to be restored as the water network refills. Typically, it takes two to three hours for normal supply to restore to all customers affected.

Niall O’Riordan, Uisce Éireann, said: “We are working as quickly and efficiently as possible to minimise disruption to customers. Uisce Éireann understands the inconvenience caused when unplanned supply disruptions occur and thanks customers in advance for their patience while we work to restore normal water supply to impacted customers.” 

Vulnerable customers who have registered with Uisce Éireann receive direct communications for planned and unplanned outages lasting more than four hours. 

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates, please see the Water Supply updates section. 

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment.