Crews working to restore water supply for customers in Kilbehenny Village and parts of Mitchelstown North
20 October 2023
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Alternative Water Supply available
Uisce Éireann is working to restore water supply as quickly as possible to customers in Kilbehenny Village and Mitchelstown North following a shutdown of the Mitchelstown Water Treatment due to Storm Babet.
As a result, customers in the area may still experience low pressure and/or interruptions to their water supply. Dedicated water services engineers are onsite working to get the water treatment plant back into operation as soon as possible. To support customers, an alternative water supply is available at the car park of the Firgrove Hotel. Customers are reminded to bring their own containers and to boil the water before use.
Speaking about the unplanned outage, Water Operations Lead for Uisce Éireann, Niall O’Riordan said: “The effects of the heavy rainfall from Storm Babet forced the water treatment plant to shutdown. Expert crews are still onsite working hard to get it back into operation as soon as possible and restore customers’ water supply. We regret any inconvenience as a result of this issue and thank the local community for their patience.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes.
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X (formerly Twitter) @IWCare with any queries. For updates please visit our Water Supply Updates section.
Previous Updates
Uisce Éireann is working to restore water supply as quickly as possible to customers in Kilbehenny Village and Mitchelstown North following a shutdown of the Mitchelstown Water Treatment due to Storm Babet.
As a result, customers in the area may experience low pressure and/or interruptions to their water supply. Dedicated water services engineers are onsite working to get the water treatment plant back into operation as soon as possible.
Speaking about the unplanned outage, Water Operations Lead for Uisce Éireann, Niall O’Riordan said: “The effects of yesterday’s heavy rainfall from Storm Babet forced the water treatment plant to shutdown. Expert crews are currently onsite working hard to get it back into operation as soon as possible and restore customers’ water supply. We regret any inconvenience as a result of this issue and thank the local community for their patience.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes.
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X (formerly Twitter) @IWCare with any queries. For updates please visit our Water Supply Updates section.