Repairs completed and water supply returning for customers in Killavullen
04 October 2023
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Customers thanked for their patience and co-operation during the repair works
Uisce Éireann has completed repair works following a burst to a watermain in Killavullen village this morning.
Repair works have been completed and the majority of the 100 homes impacted should have their water supply returned already. However, it can take two – three hours for normal water supply to fully restore to all customers, especially those on higher ground.
Uisce Éireann’s Cormac Bergin thanked customers for their patience while repair works were being carried out.
“We understand how disruptive unplanned outages are for local communities and would like to thank those impacted for their patience.”
Following this type of work, occasionally issues such as cloudy water (air bubbles), discolouration or internal airlocks may arise. For advice on how to resolve these issues, please visit our Supply Issues Following an Outage page.
The Uisce Éireann customer care helpline is also open 24/7 on 1800 278 278 and customers can also contact us on X (formerly Twitter) @IWCare with any queries. Uisce Éireann regrets any inconvenience caused by this disruption.
Previous Updates
Uisce Éireann is working to restore water supply as quickly as possible to approximately 100 homes in the Killavullen to Rockforst area of Cork following a burst to a watermain in Killavullen Village.
As a result of the burst, customers in the area may experience low pressure and/or interruptions to their water supply. Crews have been able to reconfigure the network to maintain supply to customers in Killavullen Village.
Dedicated water service crews are on the ground and repair works are expected to be completed by 4pm this afternoon.
It typically takes two – three hours following the estimated restoration time for normal water supply to fully restore to all areas, especially those on higher ground.
Uisce Éireann’s Cormac Bergin assured customers that crews are working as quickly as possible to repair the burst:
“We understand how disruptive unplanned outages are and we would like to thank impacted customers in the Killavullen area for their patience while we work on repairs and restore the water supply as quickly as possible.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes.
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit our Water Supply Updates section