Crews working to restore Lough Mourne Public Water Supply
20 September 2023
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Uisce Éireann is working to restore normal water supply to homes and businesses served by the Lough Mourne Public Water Supply Scheme following multiple power cuts at the Meencrumlin Water Treatment Plant due to last night’s storm. As a result, water production at the treatment plant is impacted and the plant is running under generator power.
Crews are on the ground working to restore normal water supply as quickly as possible to impacted customers.
In the meantime, customers in Ballybofey and Stranorlar, Glenfin, Liscooley Group Water Scheme, Rossgier to Porthall and Rossgier to Cavan Hill and customers served by the Tievebrack, Ballynacor and Gleneely/Lismullaghduff Reservoirs may experience reduced water pressure and/ or water outages today.
Paul Kilcoyne, Operations Lead for Uisce Éireann said: "We understand the inconvenience this issue is causing and are working to restore normal water supply as quickly as possible. It is expected that normal power will be restored today, Wednesday, 20 September, after which it will take time for the network to refill and normal supply to return to all customers."
“We are also asking the public to do what they can to conserve water during this time by turning off taps and checking for leaks in outside taps or unoccupied premises. If anyone notices a leak in the public network they should report it to Uisce Éireann via our website or by calling 1800 278 278.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann understands the inconvenience when an outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.
Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.