Water supply successfully restored in Ballyraine, Letterkenny
09 August 2023
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Uisce Éireann and Donegal County Council have successfully completed repairs to a burst water main in Ballyraine, Letterkenny.
Uisce Éireann working in partnership with Donegal County Council confirmed that water has been successfully restored to the majority of homes and businesses in Ashlawn, An Garran, Orchard Grove, Ballyraine and surrounding areas. The remaining properties can expect to have a full supply within the next few hours as the water network replenishes.
Paul Kilcoyne, Uisce Éireann, thanked customers for their patience while work was underway: “We understand how disruptive unplanned outages are and we would like to thank impacted customers for their patience while we completed repair works to restore the water supply.”
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of the Uisce Éireann website.
Previous Updates
Uisce Éireann is working with Donegal County Council to restore water supply as quickly as possible to customers following a burst to a water main in Ballyraine, Letterkenny.
As a result of the burst, customers in Ashlawn, An Garran, Orchard Grove, Ballyraine, Letterkenny and surrounding areas may experience low pressure and/or interruptions to their water supply. Dedicated water services crews are on the ground this morning and hope to have water restored to home and business by 2pm this afternoon.
Paul Kilcoyne, Uisce Éireann, commented: “We understand how disruptive unplanned outages are and we would like to thank impacted customers for their patience while we work to restore the water supply."
“I can assure those affected that repair crews are on the ground working to fix the issue. Once repairs are complete it can take up to three hours for the return of normal water supply to all customers.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes.
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of the Uisce Éireann website.