Crews working to restore water supply for customers in Conna Village

15 June 2023

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann has identified a significant burst in the Conna Village area and is working with Cork County Council to restore water as quickly as possible to impacted customers. 

The repairs are complex due to the location of the burst and may take time to complete.

Dedicated water services crews are on site and every effort is being made to reduce the impact on homes and businesses and restore normal water supply as quickly as possible. 

To support customers, Uisce Éireann has arranged an alternative water supply to be made available at the local community centre. This will be available from 1pm today, 15 June. 

The alternative supply will remain in place until normal supply is returned to all customers. Customers are reminded to use their own containers when taking water from the tankers and to boil water before consumption as a precautionary measure as per HSE advice.

Operations Lead for Uisce Éireann, Pat Britton, said: “Uisce Éireann understands the inconvenience when an unplanned outage occurs, and we would like to thank impacted customers for their patience while we work to complete the repairs and restore normal supply as quickly as possible." 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates, please see our Supply and Service Updates section.

Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit the Uisce Éireann website.