Repairs completed to burst watermain impacting customers on the Castlegregory Water supply scheme
19 July 2023
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Uisce Éireann and Kerry County Council have successfully completed repairs following a watermain burst on the Castlegregory Water supply scheme.
Water has been restored to the majority of the 600 customers in Fermoyle, Gowlane, Stradbally, Tullig, Carrigadav, Killiney, Castlegregory village, Maharees, Fahamore, Killshannig, Scraggane; however, it make take a bit longer for water supply to return for certain customers due to their location on the network.
Oliver Harney, Water Operations Lead with Uisce Éireann, thanked customers for their patience while work was underway.
“We understand the inconvenience an outage can have on customers, and we appreciate the local community’s co-operation.”
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For further updates please see Uisce Éireann’s website.
Previous Updates
Uisce Éireann is working with Kerry County Council to restore water supply as quickly as possible to impacted customers following a burst to a large watermain.
The burst may be impacting approximately 600 customers in Fermoyle, Gowlane, Stradbally, Tullig, Carrigadav, Killiney, Castlegregory village, Maharees, Fahamore, Killshannig, Scraggane and surrounding areas.
An assessment of the burst and resulting damage to the pipe will need to be undertaken before restoration time can be confirmed, however, we will provide a further update as the works progress. Following repairs, it may take 2 to 3 hours for normal water supply to return to all customers as water refills the network.
Water Operations Lead for Uisce Éireann, Oliver Harney said: “The repairs are being conducted as quickly and as safely as possible to minimise disruption and restore the water supply to homes and businesses. We understand the inconvenience an unplanned outage can have, and we appreciate your patience as we work to return normal water supply to all impacted customers.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann understands the inconvenience when an unplanned outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of the Uisce Éireann website.