Crews have successfully repaired the major burst in Galway and normal water supply is restored

18 September 2021

Customers may experience low pressure during the day and into the evening as reservoir levels recover

Irish Water and Galway City Council crews working through the night successfully completed repairs to a burst watermain at the NUIG campus at 6:30am this morning. The repairs were very complex due to the location of the burst on the NUIG Campus and the presence of many services over the watermain which had to be carefully excavated.

The watermain supplies the Clifton Hill and Tonabrucky reservoirs. Customers in the west of the city including Knocknacarra, Barna, Moycullen and surrounding areas supplied from Tonabruckey Reservoir may experience low pressure during the day and into the evening as reservoir levels recover.

Speaking about this Tim O’Connor, Irish Water, said: “The repairs were complex due to the location of the burst and the presence of other services. Dedicated crews, did excellent work, working through the night carried out the repair as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we worked to return the water supply to homes and businesses as quickly and as safely as possible.”

Tim continued: “Typically it takes several hours after repairs are completed to restore normal supply to all customers affected by an unplanned outage but it is important to continue to follow the HSE guidance on hand-washing.

Irish Water is working at this time, with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services.

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we worked to repair the burst and as normal supply is returned to impacted customers. Irish Water and Galway City Council regrets any inconvenience caused. Our customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see our water supply and services section.

Previous Updates

Irish Water is working with Galway City Council to carry out urgent repairs to a burst watermain at the NUIG campus. Crews are working to repair the burst watermain supplying the Clifton Hill and Tonabrucky reservoirs as quickly and as safely as possible.

Customers in the west of the city including University Road, Lower Salthill, Salthill, Knocknacarra, Barna, Moycullen and surrounding areas will experience disruption to their supply including low water pressure and water outages this evening and tomorrow morning, Saturday, 18 of September, while the repairs are underway. Dedicated water service crews have mobilised and repairs are expected to be completed in the early hours of Saturday morning.

Speaking about this Tim O’Connor, Irish Water, said: “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.”

Tim continued: “Typically it takes two to three hours after repairs are completed to restore normal supply to all customers affected by an unplanned outage but it is important to continue to follow the HSE guidance on hand-washing. To ensure the safety of the public and crews carrying out the repairs to the burst, traffic management will be in place and will be clearly signposted.”

Irish Water is encouraging customers to conserve water while these essential works are underway. There are ways to conserve water that will not impact on hygiene or handwashing. Simple water conservation efforts can have a big impact on reducing demand on the supply such as not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible. There are lots more tips on how to conserve water in your home on our conservation section.

Irish Water is working at this time, with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services.

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we work to repair the burst and restore normal supply to impacted customers. Irish Water and Galway City Council regrets any inconvenience caused. Our customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.