Boil Water Notice issued for Fethard Regional Public Water Supply

24 December 2022

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann and Tipperary County Council wish to notify customers supplied by the Fethard Regional Public Water Supply that following the completion of remedial measures and the receipt of satisfactory monitoring results, the boil water notice issued on Saturday, 24 December is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive.

The notice was originally issued due to issues at the Fethard Regional Water Treatment Plant, affecting the treatment and disinfection process. The notice was put in place to protect the health of approximately 6,700 customers in Cloneen, Mullinahone, Drangen, Killenaule, Moyglass, Ballinure, Ballinunty, Glengoole, Gortnahoo and surrounding areas.

Uisce Éireann’s operation and compliance experts worked with colleagues in Tipperary County Council to carry out the necessary works to enable the notice to be lifted as quickly as possible.

All consumers on the Fethard Regional Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

Colin Cunningham of Uisce Éireann said: “Uisce Éireann and Tipperary County Council wish to thank everyone for their patience, co-operation and assistance during this boil water notice and we greatly regret any inconvenience caused to homes and businesses in the community.

Uisce Éireann and the Local Authority and the Health Service Executive Water Liaison Group will continue to meet and will review ongoing process control, monitoring and testing of the drinking water supply.

The Uisce Éireann Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to this water notice. Further information is available on our website

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Previous Updates

Uisce Éireann and Tipperary County Council wish to remind customers supplied by Fethard Regional Public Water Supply that the Boil Water Notice (BWN) issued on 24 December remains in place. The BWN was issued to protect the health of approximately 6,700 customers. This is necessary due to issues at the Fethard Regional Water Treatment Plant, affecting the treatment and disinfection process.

Areas impacted include Cloneen, Mullinahone, Drangen, Killenaule, Moyglass, Ballinure, Ballinunty, Glengoole, Gortnahoo and surrounding areas. Customers can check if their property is included by visiting our Water Quality section and entering the property’s Eircode or by calling the Uisce Éireann customer care helpline, open 24/7, on 1800 278 278. 

Fethard town area is not under this Boil Water Notice as it is supplied from an adjacent supply. 

Uisce Éireann and Tipperary County Council continue to work to rectify the issues at the water treatment plant with a view to lifting the notice as quickly and as safely as possible. 

In the meantime, all customers on this supply are advised to boil their water before use until further notice.

Uisce Éireann’s Operations Lead, Colin Cunningham, regrets the inconvenience to impacted customers, saying, “Public health is Uisce Éireann’s number one priority. We acknowledge the inconvenience caused to homes and businesses over the two weeks. However, the restriction has been put in place to protect our consumers. Uisce Éireann and Tipperary County Council are working tirelessly to resolve the issues affecting the plant and lift the boil water notice as early as it is safe to do so."

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health. In all instances, immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it is safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Supply and Service Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.  

Uisce Éireann and Tipperary County Council are issuing a Boil Water Notice with immediate effect to protect the health of consumers supplied by the Fethard Public Water Supply. The notice has been put in place due to issues at the Fethard Regional Water Treatment Plant, affecting the treatment and disinfection process.

The notice affects approximately 6,700 people in Cloneen, Mullinahone, Drangen, Killenaule, Moyglass, Ballinure, Ballinunty, Glengoole, Gortnahoo and surrounding areas. A map of the affected area is attached. For customers who wish to check if their property is on the Boil Water Notice, please go to the Supply and Service Updates section of our website, and enter the property’s Eircode. Customers can also call our customer care helpline on 1800 278 278. The Fethard town area is not under this Boil Water Notice as it is supplied from an adjacent supply. 

Uisce Éireann and Tipperary County Council continue to work to rectify the issues at the water treatment plant with a view to lifting the notice as quickly and as safely as possible. In the meantime, all customers on this supply are advised to boil their water before use until further notice.

Vulnerable customers who have registered with Uisce Éireann will receive direct communication on this Boil Water Notice.

Uisce Éireann’s Pat Duggan said: “Public health is our number one priority and we appreciate the impact that this notice will have on the community supplied by the Fethard Water Treatment Plant. However, the restriction has been put in place to protect our consumers. Uisce Éireann and Tipperary County Council are working tirelessly to resolve the issues affecting the plant and lift the boil water notice early as it is safe to do so.

“Customers in Cloneen, Mullinahone, Drangen, Killenaule, Moyglass, Ballinure, Ballinunty, Glengoole, Gortnahoo and surrounding areas must boil their water before drinking, preparing food, etc. However, customers in the Fethard town area are not under a Boil Water Notice as they are supplied by an adjacent supply. If anyone is unsure if the notice impacts on their residence or business, they can go to the Uisce Éireann website and input your Eircode. The Uisce Éireann customer care team are also available on 1800 278 278.

Uisce Éireann advises that the water remains suitable for hand washing and boiling the water is not required.

Vulnerable customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Uisce Éireann is working closely with Tipperary County Council to lift the notice as soon as it is safe to do so. Updates will be available on our Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Further information is available on the Boil Water Notice section of our website.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.