Boil Water Notice on the Wexford Town Public Water Supply Scheme lifted with immediate effect

25 November 2022

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Irish Water and Wexford County Council wishes to notify customers on the Wexford Town Public Water Supply that following the completion of remedial measures and the receipt of satisfactory monitoring results, the boil water notice issued on Wednesday, 2 November is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive.

The notice was originally issued due to a decline in the quality of the raw water entering the treatment plant which resulted in the detection of giardia. Irish Water operation and compliance experts worked with colleagues in Wexford County Council to carry out the necessary works to enable the notice to be lifted as quickly as possible.

All consumers on the Wexford Town Public Water Supply Scheme can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

Ronan Walsh of Irish Water said: “Irish Water and Wexford County Council wish to thank everyone for their patience, co-operation and assistance during this boil water notice and we greatly regret any inconvenience caused to homes and businesses in the community.

Irish Water and the Local Authority and the Health Service Executive Water Liaison Group will continue to meet and will review ongoing process control, monitoring and testing of the drinking water supply.

The Irish Water Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to this water notice. Further information is available on the Irish Water website.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Previous Updates

Irish Water reminds customers of Boil Water Notice on Wexford Town Water Supply.

Irish Water would like to remind customers served by the Wexford Town Water Supply that a Boil Water Notice remains in place. 

The notice, which was issued following consultation with the HSE on 2 November, is in place to protect the health of approximately 25,000 customers. 

It was issued following the detection of Giardia in the water supply along with poor raw water quality following heavy rainfall. The quality of the raw water has put the treatment plant under pressure. 

Areas impacted by the Boil Water Notice include Wexford Town, Taghmon and surrounding areas. Customers can check if their property is included by visiting the Water Quality section of www.water.ie and entering the property’s Eircode or by calling the Irish Water customer care helpline, open 24/7, on 1800 278 278. A map of the area is attached and available to view on the supply and service section of water.ie. 

Our drinking water compliance and operational experts are working with colleagues in Wexford County Council to resolve the situation with a view to having the notice lifted as quickly as possible. In the meantime, all customers of this supply are advised to boil water before use until further notice. 

Irish Water Operations Lead, John Gavin, has acknowledged the impact the Boil Water Notice is having on the community and regrets the inconvenience to customers. 

“Public health is Irish Water’s number one priority, and we would like to assure customers that the notice has been put in place to protect public health. We acknowledge the inconvenience caused to homes and businesses and would like to assure customers that we will lift the notice as quickly and as safely as possible, in consultation with the HSE.”

Irish Water’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Irish Water’s enhanced testing and monitoring programme, the Health Service Executive (HSE) is consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Irish Water receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled. Those who have concerns should contact our customer care team on 1800 278 278. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

 

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

 Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

 Updates are available on our Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. 

This notice is being issued following the detection of poor raw water quality following heavy rainfall which has put the treatment plant under pressure.

Following consultation with the HSE, Irish Water and Wexford County Council have issued a Boil Water Notice for all customers supplied by Wexford Town Public Water Supply. This notice is being issued to protect the health of approximately 25,000 customers following the detection of Giardia in the water supply along with poor raw water quality following heavy rainfall which has put the treatment plant under pressure.

Areas impacted include Wexford Town, Taghmon and surrounding areas. Customers can check if their property is included by visiting the Water Quality section and entering the property’s Eircode or by calling the Irish Water customer care helpline, open 24/7, on 1800 278 278. All customers on this supply are advised to boil water before use until further notice.

View a map of the area

Irish Water Operations Lead, Colin Cunningham, regrets the inconvenience to impacted customers, adding, “Public health is Irish Water’s number one priority and we would like to assure customers that the notice has been put in place to protect public health. We acknowledge the inconvenience caused to homes and businesses and would like to assure customers that we will lift the notice as quickly and as safely as possible, in consultation with the HSE”.

Irish Water’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Irish Water’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Irish Water receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled. If impacted customers are feeling unwell they should contact their GP for medical advice.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.