Boil Water Notice in North Kildare lifted with immediate effect
29 September 2023
Uisce Éireann and Kildare County Council can confirm that the Boil Water Notice that was issued in parts of North Kildare on Friday, 22 September has been lifted with immediate effect. This follows consultation with the Health Service Executive (HSE).
The notice was issued to protect public health following an operational issue on the network, impacting chlorine levels. Following remedial works and the receipt of satisfactory sampling results, the boil water notice is now lifted with immediate effect. All customers in Carbury, Johnstown Bridge, Hortland, Ballagh Cross, Tirmoghan and surrounding areas can resume normal use of the water supply for drinking, food preparation and brushing teeth.
Ibrahim Fathalla, Uisce Eireann, acknowledged the impact on the community, adding: “On behalf of Uisce Éireann, I’d like to thank the impacted communities for their patience, co-operation and assistance while we worked to lift the boil water notice as quickly as it was safe to do so. We regret any inconvenience caused to homes and businesses.”
Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the HSE is consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.
The Uisce Éireann Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to the lifting of these water quality notices.
Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment. To find out more visit the Uisce Éireann website.
Following consultation with the Health Service Executive (HSE), Uisce Éireann and Kildare County Council have issued a Boil Water Notice (BWN) to protect the health of approximately 3,557 customers in North Kildare.
The notice has been issued due to an operational issue on the water network which is impacting the chlorine levels in parts of North Kildare. All customers in the following areas are advised to boil the drinking water before consuming: Carbury, Johnstown Bridge, Hortland, Ballagh Cross, Tirmoghan, and surrounding areas.
Customers can also check if their property is included by visiting the Water Quality section of www.water.ie and entering the property’s Eircode or by calling the Uisce Éireann’s customer care helpline, open 24/7, on 1800 278 278. A map of the area is attached and available to view on the supply and service section of water.ie.
Uisce Éireann’s primary focus continues to be the protection of public health. Drinking water experts from Uisce Éireann and Kildare County Council are working, in consultation with the HSE, to lift the notice as quickly and as safely as possible. In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice.
Uisce Eireann’s, Ibrahim Fathalla acknowledged the impact of this notice on the community, adding: “Public health is Uisce Éireann’s number one priority and we are working to restore drinking water quality for impacted customers and lift the notice as quickly as it is safe to do so.
“Uisce Éireann’s drinking water quality standards are strict and include wide safety margins. Where a potential risk to public health is identified through our enhanced testing and monitoring programme, the HSE is consulted and Boil Water Notices are issued. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.
“We will provide a further update in the coming days as we progress remedial works. Uisce Éireann regrets the inconvenience caused.”
Vulnerable customers who have registered with Uisce Éireann receive direct communication on BWNs. Customers are reminded that the water is safe to consume once boiled.
Water must be boiled for:
- Drinks made with water;
- Preparation of salads and similar foods, which are not cooked prior to eating;
- Brushing of teeth;
- Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.
What actions should be taken:
- Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
- Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
- Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
- Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
- Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
- Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.