Works underway to restore water supply to customers in Freemount

22 October 2021

Irish Water has been working with Cork County Council to restore water as quickly as possible to properties in Freemount and surrounding areas following issues at Freemount water treatment plant.

Dedicated water service crews have mobilised and repairs are now complete. Typically it takes two to three hours after this to restore normal supply to all customers affected by an unplanned outage, however water supply may not return until later tonight to customers located on higher ground and extremities of the network.

Neil Smyth, Irish Water Operational Lead said, “The repairs have been completed as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.

Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For further updates please see the Supply and Service Updates section of our website.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.