Precautionary Boil Water Notice lifted on the Monasterevin Public Water Supply

19 January 2022

Irish Water and Kildare County Council wish to notify customers supplied by Monasterevin Public Water Supply that following receipt of consistent, satisfactory monitoring results, the Boil Water Notice is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive (HSE).

All customers served by Monasterevin Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

The Boil Water Notice was issued as a precautionary measure on 8 January 2022 to protect the health of approximately 5,700 people following issues with the disinfection process at Monasterevin Water Treatment Plant which led to inadequate chlorination of the public water supply. 

Peter Thornton, Irish Water’s Asset Operations Lead, acknowledged the impact of this notice on the community, adding: “Irish Water acknowledges the inconvenience that a Boil Water Notice is for the local community and thanks everyone for their patience while we worked with our colleagues in Kildare County Council to lift the Boil Water Notice as quickly as it was safe to do so.  

Public Health is Irish Water’s No. 1 priority and this Boil Water Notice was put in place as a precaution to protect customers following issues with the disinfection process at the water treatment plant which led to inadequate chlorination of the public water supply. 

Where risks to water quality are identified through Irish Water’s enhanced testing and monitoring programme, Boil Water Notices are issued in order to safeguard public health. In all instances immediate action is taken to address the cause of the issue in order to lift the notice as quickly as possible, in agreement with the HSE.

The Irish Water Customer Contact Centre, open 24/7 on freephone 1800 278 278 is available to answer customer queries in relation to the lifting of this notice. Further information is available on our website.

Irish Water and Kildare County Council acknowledge the patience, cooperation and assistance of impacted stakeholders during the period of this boil water notice and regrets any inconvenience caused.

Irish Water is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.

Previous Updates

Following consultation with the Health Service Executive (HSE), Irish Water and Kildare County Council confirm that the Boil Water Notice issued on Saturday to protect the health of approximately 5,700 customers served by the Monasterevin Public Water Supply remains in place.

The Boil Water Notice has been put in place as a precautionary measure following issues with the disinfection process at Monasterevin Water Treatment Plant which led to inadequate chlorination of the public water supply. 

Areas affected include Monasterevin, Kildangan, Kilberry and parts of North Athy and surrounding areas. Please find map of impacted areas attached.

Customers can also check if they are impacted by this Boil Water Notice by visiting the Water Quality section of our website and entering their property’s Eircode in the search bar.

Irish Water’s drinking water compliance and operational experts are working with colleagues in Kildare County Council to resolve this situation with a view to lifting the precautionary boil notice as quickly as possible, in consultation with the HSE.

It is important to note that water is still safe to use for hygiene purposes and Irish Water would like to remind customers to follow the HSE COVID-19 advice and ensure frequent handwashing.

Speaking about the imposition of the Boil Water Notice, Peter Thornton, Regional Operations Lead with Irish Water said, “Irish Water apologises for the impact and inconvenience caused by this Boil Water Notice to homes and businesses. Our number one priority is public health and the safety and well-being of our customers. We would like to reassure our customers that Irish Water’s drinking water and operational experts are working with our colleagues in Kildare County Council to resolve this issue as quickly as possible. While we are working to lift the Boil Water Notice, we would like to remind people to check if they are in an affected area and to familiarise themselves with the safety advice. We would like to thank the public, media and elected representatives in advance for sharing the news of the Boil Water Notice as it is essential that we reach as many people as possible.

Vulnerable customers who have registered with Irish Water will receive direct communication on this Boil Water Notice and are reminded that the water is safe to consume once boiled and cooled.

We will continue to provide updates as information becomes available.

For queries regarding this Boil Water Notice, customers should contact Irish Water directly on our customer care helpline, open 24/7, on 1800 278 278. Updates will be available on the Supply and Service Updates section of our website and via Twitter @IWCare.

For more information, visit our Boil Water Notice page. Information from the HSE can be found at www.hpsc.ie.

Boil Water Notice advice

Water must be boiled for: 

  • Drinking
  • Drinks made with water
  • Preparation of salads and similar foods, which are not cooked prior to eating
  • Brushing of teeth
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken: 

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads)
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Following consultation with the Health Service Executive (HSE), Irish Water and Kildare County Council confirm that a Boil Water Notice has been issued with immediate effect to protect the health of approximately 5,700 customers served by the Monasterevin Public Water Supply.

The Boil Water Notice is in place for the entire public water supply as a precautionary measure following issues with the disinfection process at the Water Treatment Plant. This led to inadequate chlorination of the public water supply.

Irish Water’s drinking water compliance and operational experts are working with colleagues in Kildare County Council to resolve this situation with a view to lifting the precautionary boil notice as soon as possible, in consultation with the HSE.

It is important to note that water is still safe to use for hygiene purposes and Irish Water would like to remind customers to follow the HSE COVID-19 advice and ensure frequent handwashing.

Affected areas

The areas affected include Monasterevin, Kildangan, Kilberry and parts of North Athy and surrounding areas.

Click for map of affected areas

Click for a copy of the Boil Water Notice

Customers can also check if they are impacted by this Boil Water Notice by visiting our Water Quality Section and entering your property’s Eircode in the search bar.

Speaking about the imposition of the Boil Water Notice, John O’Donoghue, Regional Operations Lead with Irish Water said, “Irish Water apologises for the impact and inconvenience caused by this Boil Water Notice to homes and businesses. Our number one priority is public health and the safety and well-being of our customers. We would like to reassure our customers that Irish Water’s drinking water and operational experts are working with our colleagues in Kildare County Council to resolve this issue as quickly as possible. While we are working to lift the Boil Water Notice, we would like to remind people to check if they are in an affected area and to familiarise themselves with the safety advice. We would like to thank the public, media and elected representatives in advance for sharing the news of the Boil Water Notice as it is essential that we reach as many people as possible.”

Vulnerable customers

Vulnerable customers who have registered with Irish Water will receive direct communication on this Boil Water Notice and are reminded that the water is safe to consume once boiled and cooled. Those who have concerns can contact our customer care team on 1800 278 278.

Updates

We will continue to provide updates as information becomes available.

For queries regarding this Boil Water Notice, customers should contact Irish Water directly on our customer care helpline, open 24/7, on 1800 278 278. Updates will be available on the Water Supply Updates section of the Irish Water website and via Twitter @IWCare.

For more information, visit our Boil Water Notice section. Information from the HSE can be found at www.hpsc.ie

 

Boil Water Notice advice

Water must be boiled for:

  • Drinking
  • Drinks made with water
  • Preparation of salads and similar foods, which are not cooked prior to eating
  • Brushing of teeth
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads)
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.