Update 22 January 2020 - BWN remains for Teeranea/Lettermore Public Water Supply

Irish Water working in partnership with Galway County Council would like to remind customers supplied by the Teeranea/Lettermore Public Water Supply that the boil water notice that was issued on the scheme on 15 January remains in place. This notice also applies to customers supplied by the Lettercallow Group Water Scheme.

Why is this needed?

The boil water notice is in place due to incidents of elevated turbidity in the treated water due to operational and mechanical issues at the water treatment plant. Works are being carried out to address these issues as quickly as possible and Irish Water would like to apologise to customers who are affected by this notice and thank them for their patience while works are ongoing. Water supply will be restricted in Teeranea/Lettermore until 7pm today (Wednesday) to facilitate works at the plant. Works to refurbish the filter to improve the treatment process will take place in the coming days and Irish Water will update customers if further restrictions are necessary.

Turbidity is a measure of the cloudiness of water. Certain water supplies can be prone to increased levels of turbidity after heavy rain, or because algae has grown in the water source or because material such as sediment in the water mains has been disrupted.

Irish Water drinking water compliance and operational experts are working with colleagues in Galway County Council to resolve this situation as soon as possible. A programme of sampling and testing will commence in due course prior to lifting of the boil water notice.

Customers advised to boil water before use

In the meantime, all customers of this supply are advised to boil water before use until further notice.

Commenting, Tim O’Connor, Irish Water’s Asset Operations Water Lead said “We are aware of the impact that this notice will have on the area affected. We advise customers of the Teeranea/Lettermore Public Water Supply and the Lettercallow Group Water Scheme to adhere to the Boil Water Notice until further notice. We will continue to work closely with Galway County Council and the HSE to monitor the plant and lift the notice as quickly as it is safe to do so and safeguard the supply for the future. We will issue a further update as soon as more information is available.”

More information

Information and advice is available on our Boil Water Notice page. Customers can also call our 24-hour customer care line at 1850 278 278. 

BWN issued following operational and mechanical issues at plant

Following advice from the Health Service Executive, Irish Water and Galway County Council have issued a Boil Water Notice for the area supplied by the Teeranea/Lettermore Public Water Supply which is currently affected by elevated levels of turbidity due to operational and mechanical issues at the water treatment plant.  

The Health Service Executive, Irish Water and Galway County Council are issuing a precautionary Boil Water Notice to protect 911 consumers on the Teeranea/Lettermore Public Water Supply and the Lettercallow Group Water Scheme.

Turbidity is a measure of the cloudiness of water. Certain water supplies can be prone to increased levels of turbidity after heavy rain, or because algae has grown in the water source or because material such as sediment in the water mains has been disrupted.

Cutomers advised to boil water until further notice

Irish Water drinking water compliance and operational experts are working with colleagues in Galway County Council to resolve this situation as soon as possible.

In the meantime, all customers of this supply are advised to boil water before use until further notice.

Commenting, Tim O’Connor, Irish Water’s Asset Operations Water Lead said “We are aware of the impact that this notice will have on the area affected. We advise customers of the Teeranea/Lettermore Public Water Supply and the Lettercallow Group Water Scheme to adhere to the Boil Water Notice until further notice. We will continue to work closely with Galway County Council and the HSE to monitor the plant and lift the notice as quickly as it is safe to do so and safeguard the supply for the future. We will issue a further update as soon as more information is available.”

More information

Additional information and advice is available on our Boil Water Notice page or customers can call our 24-hour customer care line at 1850 278 278. Updates are available on our Water Supply Updates section.

Galway

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