Táimid tiomanta do sheirbhís iontach a chur ar fáil dár gcustaiméirí, seirbhís a chloíonn le do riachtanais atá á bhforbairt i gcónaí. Chomh maith leis sin, tuigimid go bhfuil orainn a bheith airdeallach faoi na dúshláin atá ann maidir le córas uisce/fuíolluisce na hÉireann, córas atá seanfhaiseanta mar atá sé. Éistfimid le do chuid aiseolais i gcónaí, beag beann ar an gcineál cumarsáide atá in úsáid agat. Cabhraíonn Tiomantas Chustaiméirí Uisce Éireann le cinntiú go gclóímid leis an méid a bheifeá ag súil leis nuair a dhéanann tú teagmháil linn. Foilsíodh cupla cáipéis leis an bpróiseas cumarsáide seo a leagan amach.

Domestic Customer Charter

Irish Water Terms and Conditions

The Irish Water Domestic Terms and Conditions for Water Services below were approved by the Commission for Regulation of Utilities (CRU) on 17 February 2015.

Universal Design

First Fix Leak Repair Scheme

Irish Water’s First Fix Leak Repair Scheme policy document outlines the administration of the scheme including the eligibility criteria and the process to avail of a free leak investigation and repair. The policy was approved by the Commission for Regulation of Utilities (CRU) on 5th August 2015.

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