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Contact us or report a water issue. If an issue is urgent, call 1800 278 278 / international +353 1 707 2828 (lines open 24/7).

The issue with the Uisce Éireann systems and services caused by a global third-party IT issue is now resolved. As we return to Business-as-usual operations, there may be a delay in responding to emails as we work through the backlog.


We apologise for any inconvenience caused. For emergencies or to report urgent issues please contact our customer care centre at 1800 278 278

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Emergency contact


Report a flood

Call 999/112 for severe floods if there's danger to human life.​ If you think the flood is caused by a public water main, please report it to us.​


Report environmental pollution

Report a public sewer polluting a river or body of water.


Report a sewage problem

Report flooding from a public sewer or open sewage on your property.


Report a blockage

Report a possible blockage in a public water main.

Call 1800 278 278 / international +353 1 707 2828

Lines are open 24 hours, 7 days a week.

Report public property issues

No water or low pressure

Find out why you have no water or very low pressure at your property.

Still need help?

Follow us on social media or give us a call


Customer care team

1800 278 278 / International +353 1 707 2828. Lines are open 24/7.



0818 778 778 / International +353 1 707 2827. Lines open Mon - Fri, 9am - 5:30pm.


For hearing impaired customers

Text into voice/voice into text calls: 1800 378 378 (Minicom users should also continue to use this number).


X (Twitter)

Tweet @IWCare for customer care queries. Available Mon - Fri 9am - 8pm, and Sat - Sun 9am - 5:30pm.


Write to us

Uisce Éireann, PO Box 860, South City Delivery office, Cork City

Make a complaint