How We Use Social Media in Irish Water

Social media is a new form of communication and we will be constantly reviewing how we use it to provide the best service for Users.

Irish Water ("We", "Us", "Our") recognises that the internet provides unique opportunities to participate in interactive discussions and share information on particular topics using a wide variety of social media, such as Twitter, YouTube and LinkedIn and we look forward to sharing news and updates and answering queries about Us and Our activities. Our participation on social media channels is aimed at creating open communication by delivering relevant information through Our current Irish Water Social Media Channels (see below).

However, in certain circumstances, use of social media can pose risks to Our confidential and proprietary information, Our reputation, and can jeopardise Our compliance with legal obligations. In order to minimise these risks and to ensure that Our resources and communications systems are used only for appropriate purposes, We compiled this Social Media Policy ("Policy") which governs use of the Irish Water Social Media Channels. The Policy operates as an agreement between the User(s) and Us in relation to the use of Irish Water Social Media Channels. Please read this Policy (and Privacy Notice) carefully. By using Irish Water Social Media Channels the User is consenting to be bound by the current Policy. We may revise the Policy at any time and without notice. Each time the User uses the Irish Water Social Media Channel(s) the User will be bound by the then current Policy.

"Irish Water Social Media Channels" means all official Irish Water social media channels as listed below:

Twitter
@IrishWater (https://twitter.com/IrishWater)
This is the official Twitter channel for Irish Water which will post updates about Irish Water such as helpful information, campaign support, job vacancies, press releases and news.

@IWCare (https://twitter.com/IWCare)
This is the official customer care Twitter Channel for Irish Water which will post the latest water service updates 24/7 and will handle customer care queries between Monday – Friday 9am–8pm.

Facebook
Irish Water Uisce Éireann (https://www.facebook.com/IrishWater)
This is the official Facebook channel for Irish Water. 

Boards.ie
Irish Water (www.boards.ie/irishwater)
This is the Talk to Irish Water Forum on Boards.ie. We are here to listen and to answer your Irish Water queries Monday to Friday, 9am to 5pm. We will also use the forum to inform of any updates in relation to water services.

YouTube
Irish Water Uisce Eireann (http://www.youtube.com/user/OfficialIrishWater)
We post videos and animations from our advertising campaigns and helpful information from our website. We do not engage on this channel.

Google+
Irish Water Uisce Eireann (https://plus.google.com/111043678091740079915/about)
We do not currently post content or engage on this channel.

LinkedIn
Irish Water (http://www.linkedin.com/company/irish-water)
We post company updates, news and careers on LinkedIn.

Instagram
Irish Water (http://instagram.com/official_irish_water)
We do not currently post content or engage on this channel.

Pinterest
Irish Water Uisce Éireann (https://www.pinterest.com/irishwater/)
We do not currently post content or engage on this channel.

Any other page, account or group on social media channels bearing the name Irish Water or claiming to represent Irish Water is not an official Irish Water Social Media Channel. However, as We aim to achieve best practice in the utility and customer service industry with social media, the current network of Irish Water Social Media Channels may grow over time. Users should therefore review this page on an on-going basis for the up-to-date official list.

"You" / "Your" / "Yourself" means any User(s) of Irish Water Social Media Channels.

We will endeavour to update the Irish Water Social Media Channels regularly. This includes changing the content at any time. We reserve the right to suspend access to or, if necessary, close some or all of the Irish Water Social Media Channels indefinitely. Any material on the Irish Water Social Media Channels may be out of date at any given time and We are under no obligation to update such material.

The material displayed on Irish Water Social Media Channels by Us is provided “as is” and without any guarantees, conditions or warranties as to its accuracy. You are solely responsible to Us and to any third party for any material You display or post.

Whenever You make use of a feature that allows You to upload material to Irish Water Social Media Channels, or to make contact with other Users of the Irish Water Social Media Channels, You must comply with all applicable laws and this Policy. You warrant that any such contribution does comply with all applicable laws and this Policy, and You indemnify Us for any breach of that warranty.

Any material You upload to Irish Water Social Media Channels will be considered non-confidential and non-proprietary, and We have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose Your identity to any third party who is claiming that any material posted or uploaded by You to Irish Water Social Media Channels constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by You or any other User. We have the right to remove any material or posting You make on Irish Water Social Media Channels if, in Our opinion, such material does not comply with this Policy.

We want to encourage You to get in touch with Us and other members of the community on Irish Water Social Media Channels. The Irish Water Social Media Code of Conduct sets out Our guidelines for the way in which We expect all Users to interact and communicate on Irish Water Social Media Channels. It applies to any and all material which You contribute to Irish Water Social Medial Channels ("Contributions").

Contributions must:

  • Be accurate (where they state facts);
  • Be genuinely held (where they state opinions); and
  • Comply with applicable law in any country from which they are posted.

Irish Water reserves the right and has absolute discretion to screen, review, filter, edit, refuse or remove without notice any Contributions posted on any Irish Water Social Media Channel which in Our view, acting reasonably (but without any liability for taking such a view, or requirement to prove such a view is reasonable) are, including but not limited to:

  • Comments which include offensive, inappropriate or obscene language or content (including images, videos or links);
  • Threatening, violent, abusive or insulting statements likely to stir up hatred;
  • Personal attacks aimed at Irish Water staff, a supplier for Irish Water, agents/contractors acting on behalf of Irish Water or other members of the public;
  • Material infringing on any patent, copyright, database right, trade mark or other intellectual property right of any other person
  • Material which is defamatory of any person;
  • Material breaching the data protection, privacy or confidentiality rights of any person;
  • Material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • Spam messages

Irish Water reserves the right to block any User of the Irish Water Social Media Channels that breaches the above requirements.

Should You have a query as to why Your comment(s) or post(s) have been removed We will make every effort to communicate the reasons with You on request. Please contact socialmedia[at]water.ie.

We process information about You in accordance with our Privacy Notice by using Irish Water Social Media Channels. You consent to such processing. 

Be mindful about protecting Yourself, Your privacy and the privacy of others. What You publish on Irish Water Social Media Channels is public and is widely accessible, so consider the content carefully prior to posting.

Do not post personal information including Your social welfare number, bank account or credit card information, or other sensitive personal information and any reference to personal information about others, including name or information that may be used to identify or locate another individual or that could otherwise be deemed to constitute invasion of another’s privacy. You agree that We will not have any liability if You do so, or responsibility to remove such information. You post such information at Your own risk.

In order to answer a specific query asked by You, We may, from time to time, request contact details from You. If You are required to provide personal information directly to Irish Water We will use a private channel to request this information.

From time to time We need to follow organisations and individuals to connect with them or to share content. Making a connection on a social media channel does not mean that Irish Water endorses individuals or organisations and We have no responsibility for the content of the accounts of the people or organisations with whom We have connected or who have connected with Us.

The Irish courts will have jurisdiction over any claim arising from, or related to, a visit to Irish Water Social Media Channels, although We retain the right to bring proceedings against You for breach of these conditions in Your country of residence or any other country deemed relevant to Us. This Policy is governed by Irish law.

If You have any concerns about material which appears on Irish Water Social Media Channels, please contact us at socialmedia@water.ie.

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