Our Customer Commitment
We are committed to providing an excellent service to our customers that meets your evolving needs and requirements, while taking into account the challenges we face with Ireland's dated water/wastewater system. Irrespective of the form of communication used, we will always listen to your feedback. Irish Water's Customer Commitment helps to ensure we meet your expectations every time you communicate with us. A number of documents have been published to outline this communications process.
Domestic Customer Charter
Codes of Practice
Irish Water Terms and Conditions
The Irish Water Domestic Terms and Conditions for Water Services below were approved by the Commission for Regulation of Utilities (CRU) on 17 February 2015.
First Fix Leak Repair Scheme
Irish Water’s First Fix Leak Repair Scheme policy document outlines the administration of the scheme including the eligibility criteria and the process to avail of a free leak investigation and repair. The policy was approved by the Commission for Regulation of Utilities (CRU) on 5th August 2015.