Frequently Asked Questions
These FAQs are for Single Domestic and Business customers. For FAQs relating to Developers and Housing Developments, please visit our Developer FAQs section.
There is no application fee. However, should any investigative or detailed design works be required in order to process an application for a business connection, the customer may be liable to pay associated costs through a Project Works Services Agreement (PWSA). Irish Water will advise you of any such costs in advance, and fees become due when an offer is issued.
The provision of connections requires the payment of certain costs and fees by the customer, as approved by the Commission for Regulation of Utilities (CRU) in Ireland. As such, Irish Water has implemented a Connection Charging Policy. This policy provides a standard set of charges for connections to Irish Water’s water and wastewater networks. It also provides a single, clear, transparent and fair connection charging framework. The charges are calculated in a cost-reflective manner, based on connection type.
Only Irish Water or agents acting on our behalf can carry out works on strategic or public infrastructure.
Local infrastructure in housing and mixed use developments may be constructed by either the customer, or by Irish Water or our agents. The connection agreement will set out who is to construct the local infrastructure.
Yes, Section 55 of the Water Services Act 2007 makes it a criminal offence for any person to, amongst other things, cause or permit the connection (new or modified) of a premises to the water supply of Irish Water either directly or indirectly or otherwise take a supply of water from the Irish Water network without the agreement of Irish Water. It is also a criminal offence pursuant to Section 53 of the Water Services Act 2007 for a person to, amongst other things, cause or permit a connection to be made to the water supply provided by Irish Water, otherwise than with the agreement of Irish Water or to dishonestly use or cause to be diverted for dishonest use or to permit the dishonest use of water supplied by Irish Water.
Irish Water has developed a process to deal with illegal connections and are obliged to take action where such connections are made.
The guidance provided in this section is for an application for a new or modified connection. Other requirements, such as planning permissions or Trade Effluent Discharge to Sewer Licence are distinct processes which must be completed separately. For more details on the Trade Effluent Discharge to Sewer Licence, please visit our Trade Effluent section.
It is estimated that 180,000 homes in Ireland together with public buildings, schools, medical centres and other buildings over 40 years old, may have lead plumbing. Water passes through lead pipes and fittings, lead can dissolve into it. The majority of lead found in drinking water comes from the lead plumbing inside the property boundary and that’s the responsibility of the owner. If your home was built before 1980, then you should check your plumbing for lead. If there is lead then you should replace the plumbing, and the Government has a grant scheme that you may qualify for. There is a process for replacing the public side of the lead service connection following that, please follow that process using our Lead Pipe Scheme Application Form rather than apply for a connection.