The First Fix Free scheme aims to help reduce the amount of water wasted through leaks on customers' properties. The scheme has saved over 39 million litres of water every day from the repair of over 9,000 leaks.
If we have contacted you about a suspected leak on your external water supply pipe you may qualify for the scheme. It offers:
The diagram shows where the external water supply pipe is located on customer properties.
*Subject to terms and conditions of the scheme.
You are eligible for the First Fix Free scheme if you are a domestic customer with:
Irish Water will contact you by post if your water meter indicates a possible leak on your property.
We will ask you to complete four simple checks around your home. These help rule out internal plumbing issues as the cause of the potential leak.
If you don't find any internal plumbing issues LoCall 1850 278 278 to request a free leak investigation or fill out our online registration form. You will need to be registered with Irish Water and have an accessible inside stop valve in your home.
Our contractor will call you to schedule a leak investigation appointment at a suitable time. You may wish to read our ‘Stay Safe Guide’ which offers safety measures you can take when dealing with callers to your home.
Our contractor will carry out the investigation to determine if there is a leak on the external supply pipe.
If the contractor confirms a leak on the external supply pipe, you will receive a First Fix Free scheme leak repair offer and acceptance form*. The property owner must sign this consent form in order for the leak to be repaired.
There are four simple checks you can do to see if you have any internal plumbing issues in your home.
If you find a water leak inside your home, and not on the external supply pipe, you will need to arrange your own repair. As with any home maintenance you are responsible for the pipes on your property and inside your home. Irish Water is responsible for all pipes on the public side.
A = public water main
B = water meter and outside stop valve
C = external supply pipe
D = internal supply pipe
E = inside stop valve
F = over flow pipe
The Irish Water First Fix Free leak repair scheme quarterly reports
The Irish Water First Fix Free leak repair scheme