What should I do if there is an interruption to my water supply?

During an interruption to your water supply:

Do not:

• drink from the hot water or bathroom taps
• use any dishwashers/washing machines or any other equipment dependent on constant water flow while the water is not running from the cold kitchen tap
• use any gas, oil or electrical appliances that you will use to heat your water, such as an immersion heater
• use central heating systems during the period when the water is off. However, if you are unsure please refer to your manufacturer’s guide or contact your heating service provider

Do:

• keep taps turned off
• try to conserve the water in your storage tank as it may result in an airlock if it empties (e.g. avoid flushing your toilet)

Other Helpful tips:

• If you are notified about a planned water interruption, it is recommended that you fill containers of fresh water to use during the interruption
• If you notice the water is discoloured once supply is restored please let it run from the cold kitchen tap for a few minutes to clear any discolouration.
• Please be aware that if pressure is low when the water returns that it may take up to three hours for it to return to normal pressure 

 

We recommend you check our Supply and Service section for updates on the progress of an outage. Updates are also available on our customer care Twitter account https://twitter.com/IWCare.