The Customer Handbooks (Domestic & Non-Domestic) were written by the Commission for Regulation of Utilities (CRU). They provide guidelines to Irish Water on the required levels of customer service and customer protection measures applied in our business operations. The Customer Handbooks cover the required content of Irish water’s Customer Charter, Terms and Conditions and Codes of Practice. The Customer Handbooks are available on the CRU website at: https://www.cru.ie/document_group/irish-water-customer-handbook/  

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