What are the Irish Water Business Codes of Practice?
Under the Irish Water Customer Handbook, Irish Water was required to prepare the Business Customer Codes of Practice which outline our customer service standards.
These Codes of Practice for business customers cover: Metering, Billing, Customer Communication, Network Operations and Complaint Handling. This document has been approved by the Commission for Regulation of Utilities (CRU).
For more information, please view Business Customer Codes of Practice in full.