Repairs to major burst water main underway in Galway City

08 September 2021

Irish Water working in partnership with Galway City Council have confirmed that water supply has been restored to almost all areas, but low pressure issues continue this morning after a major burst to a watermain on Siobhan McKenna Road yesterday. Emergency repairs were completed yesterday to the burst watermain supplying the Clifton Hill and Tonabrucky reservoirs; however low water pressure continues to be experienced in areas on the western outskirts of the city today, as Tonabruckey Reservoir continues to refill, having emptied yesterday afternoon.

Water supply was successfully restored overnight to almost all areas supplied from Tonabruckey Reservoir, in Knocknacarra-north of Western Distributor Road, Rahoon, and the areas beyond Knocknacarra and towards Barna and Moycullen. However, the reservoir level is still critically low, so pressure will not be restored to normal levels until this evening. In an effort to restore supply in these areas and to allow the reservoir to refill, water supply to Moycullen and areas between the city and Barna is going to be turned off now until 3pm and will be restored to these areas from 5pm.

Speaking about this Tim O’Connor, Irish Water, said, “Emergency repairs to the burst watermain were successfully completed yesterday and although water is being restored to the area, we are dealing with calls from customers where there is low pressure in higher areas and especially in the Tonabruckey area. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.

Tim continued: “We are urging water consumers to conserve water as much as possible at this time, while acknowledging it is important to continue to follow the HSE guidance on hand-washing.

Irish Water is encouraging customers to conserve water while water supply to effected customers is returned. There are ways to conserve water that will not impact on hygiene or handwashing. Simple water conservation efforts can have a big impact on reducing demand on the supply such as not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible. There are lots more tips on how to conserve water in your home on the Water Conservation section of our website.

Irish Water is working at this time, with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services.

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we repaired the burst and restore normal supply to impacted customers. Irish Water and Galway City Council regrets any inconvenience caused. Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see the Supply and Service Updates section of our website.

Previous Updates

Irish Water working in partnership with Galway City Council has completed emergency repairs to a burst watermain on Siobhan McKenna Road. Crews spent all day working to repair the burst watermain supplying the Clifton Hill and Tonabrucky reservoirs as quickly and as safely as possible.

Water supply to effected customers in University Road, Lower Salthill, Salthill and Barna village has been restored. Areas of Knocknacarra, especially north of Western Distributor Roadd, Rahoon, and the higher areas beyond Knocknacarra and towards Barna and Moycullen, served from Tonabrucky Reservoir,  will not have supply returned until very late tonight. Water supply will return to Moycullen town area by 7pm but pressure will be reduced overnight until tomorrow morning.

Tim O’Connor, Irish Water, said, “We are delighted to report that the repairs are now complete and water is being restored to the area. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we worked to return the water supply to homes and businesses as quickly as possible.

Tim continued: “Typically it can take two to three hours after repairs are completed to restore normal supply to all customers affected by an unplanned outage but it is important to continue to follow the HSE guidance on hand-washing”.

Irish Water is encouraging customers to conserve water while water supply to effected customers is returned. There are ways to conserve water that will not impact on hygiene or handwashing. Simple water conservation efforts can have a big impact on reducing demand on the supply such as not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible. There are lots more tips on how to conserve water in your home on the Water Conservation section of our website.

Irish Water is working at this time, with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services.

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we repaired  the burst and restore normal supply to impacted customers. Irish Water and Galway City Council regrets any inconvenience caused. Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see the Supply and Service Updates section of our website.

Irish Water is working with Galway City Council to carry out urgent repairs to maintain water supply following a burst watermain on Siobhan McKenna Road. Crews are working to repair the burst watermain supplying the Clifton Hill and Tonabrucky reservoirs as quickly and as safely as possible.

Customers in University Road, Lower Salthill, Salthill, Knocknacarra, Barna, Moycullen and surrounding areas will experience disruption to their supply such as low water pressure and water outages today, Tuesday 7 September, while the repairs are underway. Dedicated water service crews have mobilised and repairs are expected to be completed today.

Typically it takes two to three hours after repairs are completed to restore normal supply to all customers affected by an unplanned outage but it is important to continue to follow the HSE guidance on hand-washing. To ensure the safety of the public and crews carrying out the repairs to the burst, traffic management will be in place and will be clearly signposted.

Irish Water is encouraging customers to conserve water while these essential works are underway. There are ways to conserve water that will not impact on hygiene or handwashing. Simple water conservation efforts can have a big impact on reducing demand on the supply such as not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible. There are lots more tips on how to conserve water in your home on the Water Conservation section of our website.

Tim O’Connor, Irish Water, said, “The repairs are being conducted as quickly and efficiently as possible to minimise disruption to the area and restore water for all customers. We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we work to return the water supply to homes and businesses as quickly as possible.

Irish Water is working at this time, with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services.

Irish Water understands the inconvenience when a burst occurs and thanks customers for their patience while we work to repair the burst and restore normal supply to impacted customers. Irish Water and Galway City Council regrets any inconvenience caused. Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see the Supply and Service Updates section of our website.