Works underway to restore water supply to Fore customers

03 August 2021

Irish Water, working in partnership with Westmeath County Council, have carried out repairs to a burst water main in the Lough Park area impacting customers in Hilltown, Loughpark and Glendian. Dedicated water service crews have now repaired the burst in line with current Government and HSE COVID-19 guidance.

Water supply has returned to most of the areas but some customers may continue to experience low water pressure and/or air locks this evening, Tuesday 3 August. Customers located on higher grounds and on the extremity of the network, such as Sallymount, may continue to experience temporary outages and/or low water pressure as the network refills. Information on how to check for and clear airlocks can be found on the Internal airlocks section of our website.

Alternative water supplies (mobile water tankers) remain in place at the following locations: 

  • Abbey in Fore Village
  • Hilltown junction with Oldcastle Road from Castlepollard 

Customers are reminded to use their own containers when taking water from the tankers and to boil the water before consumption as a precautionary measure. Customers should follow HSE and government COVID-19 advice in relation to social distancing when collecting water from tankers.

Irish Water would like to remind customers it is important to continue to follow the HSE guidance on hand hygiene.

Irish Water is encouraging customers to conserve water at this time. There are ways to conserve water that will not impact on hygiene or handwashing. Simple water conservation efforts can have a big impact on reducing demand on the supply such as not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible. We are also reminding people with responsibility for properties that are currently unoccupied to check for leaks and turn off water where it is not required. There are lots more tips on how to conserve water in your home on the Conservation section of our website.

Speaking about the repair works, John Gavin, Irish Water said, “Irish Water understands the inconvenience caused when a burst occurs and thanks customers for their patience while we worked to repair the burst and restore normal supply to impacted customers as quickly and as safely as possible. Irish Water and Westmeath County Council regrets any inconvenience caused.

Irish Water is working at this time, with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services.

Our customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see the Supply and Service Updates section of our website.

Previous Updates

Irish Water, working with Westmeath County Council, are aware of a burst water main in the Lough Park area impacting 300 households in Hilltown, Loughpark and Glendian.

Customers in these locations may experience low water pressure and/or water outages. Alternative water supplies (mobile water tankers) are in the following locations:

  • Abbey in Fore Village
  • Hilltown junction with Oldcastle Road from Castlepollard

Customers are reminded to use their own containers when taking water from the tankers and to boil the water before consumption as a precautionary measure. Customers should follow HSE and government COVID-19 advice in relation to social distancing when collecting water from tankers.

Shane Tynan, Irish Water said, “We understand the inconvenience unplanned outages can have on customers and we appreciate your patience. We will provide further updates tomorrow.

Irish Water is encouraging customers to conserve water while these essential repairs are underway. There are ways to conserve water that will not impact on hygiene or handwashing. Simple water conservation efforts can have a big impact on reducing demand on the supply such as not running taps needlessly, taking showers instead of baths and to postpone using dishwashers and washing machines where possible. We are also reminding people with responsibility for properties that are currently unoccupied to check for leaks and turn off water where it is not required. There are lots more tips on how to conserve water in your home on the Conservation section of our website.

Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For further updates please see our website.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.