Normal supply returning to customers on the Lough Mask Public Water Supply
17 February 2024
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Repair works have been completed
Repair works have been completed at Lough Mask Water Treatment Plant and normal supply is returning to all customers on the Lough Mask Public Water Supply.
An electrical fault at the water treatment plant had impacted water production and some customers experienced discolouration, reduced water pressure or interruptions to their supply.
Dedicated crews worked tirelessly to ensure that the plant was operating as normal as quickly as possible with supply now returning to the following areas: Castlebar area including Breaffy, Turlough Road, Pontoon Road, Ballyheane; Belcarra, Balla, Mayo Abbey; Cong/Kilmaine; Ballinrobe, Kilmaine Road; Ballinlough, County Roscommon; Williamstown, County Galway and all Group Water Schemes connected to the public main in the above areas.
Padraig Philbin, Uisce Éireann said: “The majority of customers should have their water returned by now, however, it may take until tonight to fully restore to all areas as the water refills the network, especially for those on higher ground or at the end of the network.We understand the inconvenience an outage can have, and we appreciate everyone’s co-operation.”
Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues on www.water.ie. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via X (formerly Twitter) @IWCare.
Business customers can sign up to Uisce Éireann’s text alert system to receive updates on supply interruptions over four hours in duration at www.water.ie/business-updates.
To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer
Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.
Previous Updates
Uisce Éireann is working to restore normal water supply to homes and businesses served by the Lough Mask Public Water Supply Scheme following an electrical fault at Lough Mask Water Treatment Plant. As a result, water production at the treatment plant is impacted and some customers will experience reduced water pressure and/ or interruptions to their supply.
Crews are on the ground working to restore normal water supply as quickly as possible to impacted customers.
In the meantime, customers in the following areas may experience reduced water pressure, water discoloration and/ or water interruptions today: Castlebar area including Breaffy, Turlough Road, Pontoon Road, Ballyheane; Belcarra, Balla, Mayo Abbey; Cong/Kilmaine; Ballinrobe, Kilmaine Road; Ballinlough, County Roscommon; Williamstown, County Galway and all Group Water Schemes connected to the public main in the above areas.
Padraig Philbin, Uisce Éireann said: "We understand the inconvenience this is causing and are currently working to restore normal water supply as quickly as possible. Please conserve water at this time as we work to restore normal supply.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues on www.water.ie. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and updates are also issued via Facebook and X (formerly Twitter) @IWCare.
Business customers can sign up to Uisce Éireann’s text alert system to receive updates on supply interruptions over four hours in duration at www.water.ie/business-updates.
To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer
Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.