Crews successfully complete repairs in Celbridge
25 August 2023
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Customers thanked for their patience and co-operation during the repair works
Uisce Éireann and Kildare County Council have successfully completed emergency repairs after identifying a large burst to a water main in Celbridge.
Water service crews were dispatched to resolve the issue and every measure was made to reduce the impact to homes and businesses and restore water supply as quickly as possible. Impacted areas included: Big Grove, Little Grove, Primrose Hill, Simmonstown Park, Hazlewood Park, Hazelhatch Park, Railway Cottages, and Hazelhatch Road in Celbridge.
Ibrahim Fathalla, Operations Lead at Uisce Éireann thanked customers for their patience while repair works were underway.
“We understand how disruptive unplanned outages are for local communities and would like to thank all impacted customers for their patience while crews worked on repairs. I would also like to thank the water service crews in Kildare County Council for their dedication and for working hard to limit the impact on customers and for successfully completing the repairs. In addition, thanks to the residents, businesses, and elected representatives in the area for sharing our updates and for their patience and understanding as we worked on the repairs.”
It can take two to three hours following low pressure for normal supply to be fully restored to all areas as water refills the network.
Following this type of work, occasionally issues such as cloudy water (air bubbles), discolouration or internal airlocks may arise. For advice on how to resolve these issues, please visit our Supply Issues Following an Outage page.
The Uisce Éireann customer care helpline is also open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. Uisce Éireann regrets any inconvenience caused by this disruption.
Previous Updates
Restrictions required from 9am – 5pm, Friday, 25 April 2023 in parts of Celbridge
Uisce Eireann has identified a large burst on a water main in Celbridge. Every effort is being made to maintain supply to as many customers as possible, the burst is impacting the water supply to customers in parts of Celbridge.
To safely progress the repairs and restore supply, restrictions will be necessary from 9am tomorrow, Friday, 25 August until 5pm tomorrow evening. During these hours, households and businesses in parts of Celbridge may experience lower than normal pressure and/or intermittent water outages, especially those on higher ground or at the end of the network.
The burst is also causing low pressure for some customers in the following areas: Big Grove, Little Grove, Primrose Hill, Simmonstown Park, Hazlewood Park, Hazelhatch Park, Railway Cottages, and Hazelhatch Road in Celbridge.
Ibrahim Fathalla, Operations Lead at Uisce Éireann, commented: “We understand how disruptive unplanned outages are and we would like to thank impacted customers for their patience while we work to restore the water supply."
“Every effort will be made to restore the water supply as quickly as possible, however, the repairs are complex due to the location of the burst and the presence of other underground services. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Our customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For further updates please visit the Water Supply Updates section of the Uisce Éireann website.
For more tips on how to conserve water in your home please visit our Conservation page.