Accessing your water meter

Customers may open the meter box for their premises in order to read the meter or turn the stop valve to stop the supply. When accessing your water meter please be aware of your surroundings, your personal safety and the safety of others. The water meter boxes are normally located out of the way of traffic, however, please remain aware of cyclists, pedestrians and other road users.

Before you access your meter please read our safety and security guidelines.

  • If you have any mobility issues please do not try to read the water meter yourself as it may involve bending, crouching and kneeling on the ground.
  • Customers should not remove any Irish Water apparatus from the meter box.

If the water meter for your premises is located under a metal cover it may be more difficult to access due to the weight of the lid and in some cases the need for specialist keys. If you are unfamiliar with the procedure for opening these meter box lids we recommend that you seek the assistance of an appropriately trained person. Please contact us for further information on accessing these meters.

How Irish Water read water meters

Automatically

Some meters feature Automatic Meter Reading (AMR) technology where a transmitter periodically sends your meter reading to a receiver unit in a meter reading vehicle. These readings are collected each time a scheduled drive-by reading is carried out.

Manually

Meters which do not feature AMR technology are read manually by the meter reader.

Your meter reading

Meters will be read within existing meter reading schedules in your Local Authority area. Your meter reading is provided on your bill.

For further information on your Irish Water bill please go to Billing Explained.

Business Meter Replacement Programme

Irish Water is replacing old meters installed by the Local Authorities with new meters that have AMR (Automatic Meter Reading) technology. We are currently carrying out meter replacements in Galway City and County, Roscommon and Sligo with a national roll out intended in the longer term.

For more information, visit our Meter Replacement page.

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