We rise to the challenge of delivering transformative water services that enable communities to thrive.
Strategic framework
Purpose
Vision
A sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Strategic objectives
Transform Ireland’s water infrastructure
By delivering timely, essential, value for money water services
See more within the Key Performance Indicators section.
Harness a safe, diverse, inclusive culture
Where our people are empowered and high performing
Read about our diversity, equity and inclusivity initiatives within the Sustainability report.
Realise an integrated
Uisce Éireann
To deliver safe, affordable, customer focused water services for our country
Updates on water and wastewater services are available within the Operating review.
Inspire
confidence
To become Ireland’s trusted water services utility
An overview of our approach is outlined within the Strategic stakeholder engagement section.
Value and
enhance our environment
By prioritising our water quality and resilience to become a sustainability exemplar
Read our Sustainability report.
Ensure the essential
funding
To fulfil Ireland’s national water services needs
Further information on funding the business is available within the Financial Review.
Values
Our values and behaviours are key to achieving our strategic objective to harness a safe, diverse and inclusive culture where our people are empowered and high performing. Our five values define the character of our organisation, they guide our actions and decisions and provide a framework for how we communicate with each other, our customers and our stakeholders.
We deliver for customers and communities
The work we do impacts people’s everyday lives, enabling communities across Ireland to thrive. We take pride in our local knowledge and expertise - always providing an excellent service customers can trust and rely on.
We work better together
We combine our individual strengths to achieve what would be impossible alone. We listen. We share knowledge and learn from each other. We embrace our differences, so people feel supported to grow and be their best. We recognise and celebrate success.
We do the right thing
We treat each other with respect and kindness. For the benefit of our co-workers, communities and planet, we stand up for what we believe is right, not what is easy. We’re open, we speak up and we know when to say no. And we trust that everyone does these things regardless of who’s there to see it.
We aim high
We never stop learning, growing and looking for ways to be better. We challenge the accepted to improve how we do things. We deliver on promises. We set a positive example. We understand that our actions today shape a sustainable future for all.
We keep each other safe
We own our work and know what needs to be done to make it happen safely. We’re thorough and put the time in. We follow process. We think before we act. We put people and their well-being above all else. And we go home safe at the end of every day.