Factors influencing value creation
Economic environment
The challenge is to
Operate within the regulatory contract in the face of elevated price pressures, supply chain constraints and resourcing challenges.
This means we must
Work closely with our third party delivery partners and contractors to carefully control and manage the cost base.
And we will create value by
Maintaining efficient and cost effective public water and wastewater services.
Government policy
The challenge is to
Deliver the Project Ireland 2040 investment in infrastructure initiative that is made up of the National Planning Framework to 2040 and the updated National Development Plan to 2035 that prioritises investment in infrastructure of almost €275.4bn.
This means we must
Make significant investment in public water and wastewater infrastructure to serve the growing population and economy and to meet current and future environmental standards.
And we will create value by
Delivering the capital investment in line with the Government’s Water Services Policy Statement and in line with funding proposals outlined in Project Ireland 2040.
Sustainable future
The challenge is to
Operate in a way that shows care for the environment and respect for resources.
This means we must
Manage increasing demand for public water services resulting in extensive pressure on our infrastructure, greater energy and resource inputs with increasing levels of waste and other by-products.
And we will create value by
Working to evolve our environmental, economic and social strategies, reducing energy consumption, fixing leaks and increasing resilience to enhance the sustainability of the public water supply.
Customer
The challenge is to
Deliver a customer experience that meets their needs.
This means we must
Continue to communicate effectively with customers and stakeholders to ensure customer centric service is delivered. Build essential infrastructure that meets the needs of our communities, supporting housing, economic growth, and environmental sustainability across Ireland.
And we will create value by
Driving continuous improvement in our engagement with our customers, committing to delivering cost efficient customer operations. Becoming a resilient, future-ready entity, aligning with the three pillars of the Water Services Strategic Plan (WSSP): using less through conservation and supporting customers to use water more efficiently; loosing less by reducing leakage through active detection and repair programmes; and supplying smarter by strengthening resilience and enhancing the performance of existing supplies.