Water supply restored in Gortahork, Falcarragh, Donegal
15 September 2023
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Uisce Éireann has successfully restored normal water production at the Ardsbeg Water Treatment Plant following a technical fault at the facility yesterday.
Uisce Éireann confirmed that normal water supply has been restored to the majority of homes and businesses in Gortahork, Falcarragh and surrounding areas. The remaining properties can expect to have a full supply within the next few hours as the water network replenishes.
Seamus O’Brien, Operations Lead for Uisce Éireann, thanked customers for their patience while work was underway: “We understand how disruptive unplanned outages are and we would like to thank impacted customers for their patience while we completed repair works to restore the water supply.”
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Water Supply Updates section of the Uisce Éireann website.
Previous Updates
Alternative water supply available at Falcarragh Community Hospital
Uisce Éireann is working to restore normal water supply to homes and businesses served by the Gortahork Falcarragh water supply scheme following a technical fault at the Ardsbeg Water Treatment Plant. As a result, water supply to Gortahork Falcarragh and surrounding areas is impacted.
Specialist contractors are on the ground working to restore normal water supply as quickly as possible to impacted customers.
In the meantime, an alternative water supply is available from an outdoor tap at Falcarragh Community Hospital, Ballyconnell, Falcarragh, F92 AY61.
Customers are reminded to use their own clean and sanitised potable containers when taking water from the alternative water supply tap.
Seamus O’Brien, Operations Lead for Uisce Éireann said: "We understand the inconvenience this issue is causing and are working to restore normal water supply as quickly as possible. It is expected that the works will be completed by approximately 6pm on Friday, 15 September, after which it will take a number of hours for the network to refill and normal supply to return to all customers.
“We are also asking the public to do what they can to conserve water during this time by turning off taps and checking for leaks in outside taps or unoccupied premises. If anyone notices a leak in the public network they should report it to Uisce Éireann via www.water.ie or by calling 1800 278 278.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann understands the inconvenience when an outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X (Twitter) @IWCare with any queries. For updates please visit the Supply and Service Updates section.
Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.